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ZTE Cease Sale- Reversal

Support Team
Support Team

This relates to the ZTE cease sale that was communicated on 10 May 2018.

In April 2018, the U.S. Department of Commerce imposed a denial order that prohibited U.S. companies from selling device components and software to ZTE, and prevented ZTE from supplying devices which incorporate these technologies while the order remains in force – including for our range.

For this reason, on 10 May 2018 we ceased sales of Telstra-branded ZTE mobiles and mobile broadband devices, through our stores and partners. This was a difficult but necessary step given ZTE’s decision at the time to cease major operating activities, and we apologise that this resulted in a temporary reduction in device options for customers. 

Update as of 25 July 2018.

 

ZTE has now confirmed to Telstra that the denial order that prohibits U.S. companies from selling device components and software to ZTE, has been lifted. This means ZTE is once again able to source the US technology that enables them to provide software and firmware updates when required. 

 

Given this, we will resume selling Telstra and Boost branded ZTE devices to meet customer demand for entry-level and specialised devices. This includes the Easy Call 4, designed for vision and hearing impaired customers, and the Telstra Flip 2, designed for regional customers who require a directly coupled antenna point to enhance coverage.

Will all Telstra and Boost branded ZTE device firmware and software now be supported?

ZTE has confirmed to us that with the lifting of the denial order, they are once again able to source the US technology that enables them to provide updates when required.

Are the handsets safe to use?

Yes, there’s nothing wrong with the handsets and they are fine to use. We go through a careful assessment process when deciding the devices we stock and security is a top priority in this process.

Are there any changes to the warranty process?

There is no change to the warranty process. Standard device fault processes apply.

 

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36 Comments
Lambu
Just Registered

What's happening with the Tough 5? Is that model coming back?

Support Team
Support Team

Hi @Lambu,

 

Thanks for contacting us. The Telstra Tough 5 has been discontinued and at this stage I don't have any information whether there will be a model superseding it. You may however be interested in the Telstra Tough Max 2 found here http://tel.st/heh6y;


Furthermore, you can also stay informed about our latest mobile devices by registering your interest here http://tel.st/qhj38.

 

Let me know if you have any other questions. 

 

- Tim 

Lambu
Just Registered

@TimmyT thanks for the prompt response. I'm curious as to how a phone released in April can be discontinued by October. I'm looking for a small phone with a physical keypad running an extensible OS (read Android or iOS, so really just Android), blue ticked for regional access, which is a small and shrinking market segment. Would appreciate any recommendations you might have.

Thanks again,

Lambu

Support Team
Support Team

I agree @Lambu that it is a shrinking market. Unfortunately I can't make any recommendations based on what you've stated above however I do recommend visiting any of our stores (http://tel.st/b2v48) and trying out the range of phones available and see whether any suit you. Our current range of mobile phones can be found here http://tel.st/b5m7u (postpaid) and here http://tel.st/ns6ed (prepaid). Let me know how you go. 

 

- Tim 

Level 19: Deputy Director

Tried several designs and hard ware were bad hopefully this is amended in future models?

Level 20: Director

@Lambu It's interesting you mentioning the Telstra Tough 5.

 

I was actually looking at the for a pensioner who isn't that great with smart phone abilities (More thumbs than fingers) and thought he could have the best of both worlds with that one (Not sure how much is was selling for though when it was?)

 

He does need a 'Blue Tick' phone where he is, although it looks like dumb phones have the better blue tick reception going by his previous models versus my Samsung 9 (S9 is useless).

 

So he will probably end up with a ZTE T21 / Telstra Flip 2 (For dumbness and Blue Tick).