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ZTE Cease Sale

Community Manager Community Manager
Community Manager

We’re ceasing sales of Telstra-branded ZTE mobiles and mobile broadband devices through our stores and partners. This was a difficult but necessary step given ZTE’s decision to cease major operating activities and we apologise that this will result in a temporary reduction in device options for customers.

 

Last month the U.S. Department of Commerce imposed a denial order that prohibits U.S. companies from selling device components and software to ZTE, and prevents ZTE from supplying devices which incorporate these technologies while the order remains in force – including for our range.

 

ZTE has submitted an application to the U.S. Department of Commerce to have the denial order suspended. We’re hopeful that ZTE will be able to reach a resolution soon.

 

I have a ZTE device, should I be worried?

Your device is not affected by our decision to temporarily stop sales and you can continue to use your device as usual to make/receive calls, send text and access the mobile internet.  


If you experience a fault, please call us on 13 3933 and we will assess and repair it under our usual processes.

 

So my device is ok now, but what if that changes?

Your device is not affected by our decision to temporarily stop sales and you can continue to use your device as usual to make/receive calls, send text and access the mobile internet.  

If something happens to impact the functionality of your device, and you’re still using it, we’ll be in contact.

 

Do I need to return my Telstra-branded ZTE device?

You can continue to use your device as usual to make/receive calls, send texts and access the internet, and can rest assured that we will contact you directly if this changes to step you through your options.

 

I’m not sure my Telstra-branded ZTE device is safe to use anymore.

Your device is not affected by our decision to stop sales which relates to a supply issue and you can continue to use your device as usual to make/receive calls, send text and access the mobile internet.  

 

If you experience a fault, please call us on 13 3933 and we will assess and repair it under our usual processes.

 

What happens if I decide to keep using my device?

There is no reason for you to stop using your device. These devices are not affected by our decision to temporarily stop sales which relates to a supply issue and you can continue to use your device as usual to make/receive calls, send text and access the mobile internet.  

 

Will I get the next software update?

Rest assured if you require a security or network compatibility update, that we will contact you directly to step you through your options.

 

What device security impacts will this have?

We take the security of our customers’ devices very seriously and are in regular contact with operating systems providers to understand any emerging security issues. There are no security vulnerabilities we are aware of affecting software running on these devices and you can rest assured that we will contact you if this changes to provide you with options. 

 

Does the warranty process for ZTE devices still apply?

Yes, if you have a problem with your device and it’s in warranty, the warranty process will apply.

 

What if my Telstra-branded ZTE device is faulty?

If you experience a fault, please call us on 13 3933 and we’ll assess and repair it under our usual processes. If we can’t repair your device, we’ll provide you with a device of the same or better quality, or a refund.

 

Does this include all Telstra-branded devices?

No, the following devices are not impacted:

  • Telstra Signature Premium
  • Telstra Signature 2
  • Telstra Enhanced Tablet 10.1
  • Telstra Essentials Tab
  • Telstra Essentials Tab Plus
  • Telstra Signature Enhanced
  • Telstra Pre-Paid 4GX Wi-Fi Pro (Huawei E5787)
  • Telstra Pre-Paid 4GX USB Wi-Fi Plus (Huawei E8372)
  • Telstra Pre-Paid 4GX USB Pro (Huawei E8372 for DOT Business Gateway)
  • Telstra 4GX USB (Huawei E3372 for Enterprise)

 

Which devices are impacted by the stop sell?

TELSTRA FLIP 2

TELSTRA TOUGH 4

TELSTRA TOUGH 5

TELSTRA TOUGH MAX 2

TELSTRA PREPAID 4GX WIFI

TELSTRA 4GX WIFI PLUS

BOOST SOLA

BOOST ZUME 5

TELSTRA 4GX ENHANCED

TELSTRA 4GX PREMIUM

TELSTRA LITE

TELSTRA LITE SMART

TELSTRA 4GX SMART      

TELSTRA EASYCALL 4

TPREPAID TOUGH 4

TELSTRA 4GX PLUS

TELSTRA 4GX HD

TELSTRA SLIM PLUS

TELSTRA BUZZ 4GX
TELSTRA T96
TELSTRA TEMPO
TELSTRA SMART PLUS
TELSTRA CRUISE
BOOST LUNA

 

Do any other telcos sell ZTE devices and are they ceasing sales as well?

This is an issue that many telcos globally will face. We have taken this decision to ensure that the device range we offer customers is broadly available across our store and partner network. 

 

I need a Blue Tick smartphone, what can you offer me?

We’re working quickly to source alternative vendors to provide Blue Tick Pre-Paid devices, however we don’t have a date yet on when these will be available. In the meantime, you can select from our range of Post-Paid Blue Tick smartphones.

 

I’m interested in a device I saw in a catalogue, can I still purchase it?

All Telstra-branded ZTE devices are currently unavailable. If you’d like to see an alternative device, please head into a Telstra store.

 

What is a denial order?

In this case, a denial order is an order prohibiting U.S companies from doing business with device manufacturer ZTE.

 

Where do I go if I have more questions?

Please call us on 1800 290 815 if you’re a Pre-Paid customer or 1800 290 825 if you're on a consumer or business mobile plan. If you are a business or enterprise customer and have an Account Executive please contact them.

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7 Comments
victoty21
Just Registered

Will you still be supplying a 'Seniors' flip-phone?

Level 17: Bureau Chief

@victoty21 Good question.

 

I know a senior who would like a more up-to-date flip phone that works on all Telstra freq's. The Telstra's 'blue-tick' was always a helpful guide with ZTE's

 

Lulu64
Just Registered

Thank you for letting ZTE users know about the supply issue, but you are well rid of this phone. It's absolutely hopeless! Poor functionality, very little memory, apps crash frequently, and internet access is poor. Thank your lucky stars the USA did what you should have done ages ago.

Gyippie
Level 1: Cadet

I bought the Telstra Tough because it's the only phone I can get any reception when I go camping. The worst thing about it is how old the operating system is and the fact that no upgrade is available. I believe an upgrade would improve many of its faults including so slow, locking up freezing etc

Level 21: Augmented
Level 21: Augmented

I think ZTE phones were better before they jumped on the android bandwagon, maybe they should go back to their old operating system (cant remember what it was), 

 

a pity Telstra wont put in a complaint about the data stealing from its customers by google/alphabet (claim of 1gig a month) and its associated companies ie android.

i dont pay telstra for google to miss use my  data allowance,

 

maybe Telstra should be charging google/android a connection fee?

https://www.theguardian.com/technology/2018/may/14/australian-regulator-investigates-google-data-har...

Level 17: Bureau Chief

So now the USA government is friends with ZTE I guess we will see them for sale again soon with Telstra?

Byjoves
Level 2: Rookie

The USA was mainly concerned about privacy problems with the phone {just like google knows all}

the Chinese could be spying according to Mr Trump?