CrowdSupport®
Telstrai
Level 1: Cadet

Can not add extra credit for roaming data prepaid

Hi i use telstra telstra prepaid in aus in $30 month all inclusive. Am in europe and want to add the roaming pack. $30 100 mb. Cant add it as i can only add in multiple of $10 and if i i t to add $30 for example it just wants to restart my monthly plan. Have rung telstra a number of times who can not explain or understand.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Can not add extra credit for roaming data prepaid

If you add $10 three times (to get to $30), the credit should all add as extra credit, which you will be able to use to get the roaming pack. The only time that the recharge should restart your monthly plan is if you recharge $30 in a single transaction.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 22: Superhuman
Level 22: Superhuman

Re: Can not add extra credit for roaming data prepaid

Hi Telstrai,

 

If you're on the Pre-Paid Extra plan you'll need to recharge in $10 or $20 amounts until you have enough "Recharge Credit" to then purchase an International Browse Plus Pack.

These amounts will show in your Account as "Recharge Credit", not Extra Credit.

 

If you're on the Pre-Paid Max plan you'll need to recharge in $5 or $20 amounts until you have enough "Recharge Credit" to purchase an International Browse Plus Pack.

These amounts will show in your Account as "Recharge Credit", not Extra Credit.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

Telstra 24x7®

View balance, detail usage, change offers and recharge with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now