Level 2: Rookie

Prepaid BroadBand and Prepaid mobile website down

The activate website is not working.

I have typed in the phone number and the 13 digit sim serial. 

I tried chrome and internet explorer.


All my attempts lead to the website not letting me select a device or progress to activate the SIM.

What a waste of time. Is anyone else having an issue or is it unique to my 4GX WiFi Pro. Purchased Friday 25th Jan 2018.


telstra fail.png

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Support Team
Support Team

Re: Prepaid BroadBand and Prepaid mobile website down

Hi MemeMega


Have you tried the site again and have you been able to access it now?.


I am sorry for any inconvenience this may have caused. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: Prepaid BroadBand and Prepaid mobile website down

Having the exact same problem with the exact same 4GX WiFi Pro device. Purchased 13/02/18. Very frustrating. Did you find a solution?

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