Accounts & Plans

Pre-Paid Mobiles

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Level 1: Cadet

Why is it so difficult to just recharge a pre paid mobile phone?
After working for over 50 years I don't need any more changes as I've adjusted to so many already ...your head would spin ....OK?

Level 1: Cadet

Can you get reinstated

Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

Level 1: Cadet

I recently topped up my data and whenever I try to send an SMS it says that I need to turn on iMessage even know my iMessage is on

What should I do?

Level 1: Cadet

First image removed to protect your privacy as it displayed your mobile number 

Level 1: Cadet

My prepaid data has been suspended for no apparent reason. Maybe it has something to do with being overseas for 30 days and having turned mobile data off as was using wifi connections while traveling. How do I go about reversing this suspension.

Level 1: Cadet

how can i activate it on my prepaid account when its not showing up as a feature in my account?

Level 1: Cadet

Are mms included on the $30 prepaid extra plan?

Level 1: Cadet

New phone is actavated but want same number

Level 1: Cadet

Good Morningi had a SMS from Telstra telling me they are changing my pre paid plan from Freedom + to pre-paid extra.  I have tried to call with not much luck I have been told on chat that ignore to SMS there is no record of it being sent the another ...

Level 1: Cadet

Can Telstra guarantee that I will not lose my saved call credits when I am forced to migrate from freedom plus to the new pre-paid extra

Level 2: Rookie

I seem to be billed two times for some of my SMS messages on my prepaid mobile.  Is there a length of SMS or amount of words before it is seen to be another SMS?

Level 1: Cadet

I was out of country and have not used. But, i wanted to keep the same number. any chances i can get this resolved here.

Level 1: Cadet

Please can Telstra explain to me why I am being charged .95c for every hour from 8pm for something I don't even know about. The only thing I have in my message history is that I have been charge for "content". After a few days my payment goes down to ...

Level 1: Cadet

what is the best pre paid offer for data????

Level 1: Cadet

Is it possible for me to recharge a Telstra prepaid mobile that is in Australia whilst I am overseas?

Level 2: Rookie

I’ve just changed my plan to prepaid Extra. I also just set up a scheduled recharge on the 10th of each month so I keep my data bank.
Can I just confirm with someone already doing it or a Telstra employee that an automatic monthly recharge- even tho i ...

Level 1: Cadet

Can I have from Telstra a sim card with a number on it the same as my mobile phone number  to put in a apple ipad 3 generation.

Level 1: Cadet

I’m in Bali on hols and need to recharge by tomorrow and want to change my pre-paid mobile plan to Extra but it says I am unable to change at this time and also I can’t get onto 24/7 to get Telstra to do it for me. Please help!

Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

Level 2: Rookie

why cant you use the extra credit to buy a browser plus pack or at least a pay as you go option?

Level 1: Cadet

Hi, I organised for my month-to-month post-paid mobile to be transferred to pre-paid when I went overseas, however ever since this occurred I have had 'no service' despite numerous emails from Telstra insisting that the activation was successful.  Wi ...

Level 1: Cadet


My ZTE phone would have to be the worst phone I have ever owned

Level 1: Cadet

Is Telstra going to tease more competitive pre paid Sims or should I just switch to Vodafone already?

Level 2: Rookie

Hi all

Just wanted to let you know there is some scammer using the above phone number.

I have blocked the number - could not find an option for "report a scammer's phone number" anywhere.

Can't find anything related to reporting would be scammers here e ...

Level 4: Private Eye

Every time that I phone Telstra (from a mobile phone) at some point in the menu navigation I am interrupted by the system sending me a usually irrelevant or unhelpful SMS message. If I remove the phone from my ear to see the message (or what has caus ...

Level 1: Cadet

When will telsta realise that dealing with international call centres is exasperating in fact infuriating. Yesterday I made 5 calls to try and fix an account problem. No-one could help solve the problem. Eventually I insisted on speaking to the super ...

Level 1: Cadet

Hello - after trying to check my delivery address for a recent phone order through various other channels I've been told to follow up via crowd support. I don't want to post my details for all to see though?

Level 1: Cadet

Hi I have a Toshiba P850 Laptop, that wont detect the Telstra Pre-Paid 4GX Wi-Fi Advanced II signial at all,  the laptop has no issues with anything else thats wifi and will show up, expected the advanceII, cant work out a way to fix this at all, can ...

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