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Pre-Paid Mobiles

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Level 2: Rookie

Good morning,My parents have both bought a telstra prepaid with a new number which has been activated. Everything works great except when we try to put the phone numbers on a website form. For some reason either phone are not recognised as valid phon ...

Level 1: Cadet

I spent 2 hours on the phone tonight trying to sort out an issue with my father's prepaid mobile which I can't get Wi-Fi calling to work on. We live in an area with no mobile coverage hench why I'm trying to get the Wi-Fi calling to work. I was wonde ...

Level 1: Cadet

On Friday 2019-11-29 I tried to activate a new SIM. The online process went smoothly, and appeared to be successful. I received an email saying that technical problems prevent activation of my SIM. I was told to contact online chat. On Saturday 2019- ...

Level 1: Cadet

Live chat with consultants aren't able to help. going around circles.

Level 1: Cadet

All the trouble shooting that was done pointed to my phone Telstra customer service advised. You would think if a person called to indicate there was a problem that engineers would be engaged to conduct a health check just in case, instead the outage ...

Level 2: Rookie

I have a seriously annoying problem. I have asked 24/7 chat and deducted that ‘it should’ work, but my competition entries to a 19 number are not reaching their destination. Husband and I are both on Telstra Pre-paid and have plenty of credit. 1 of m ...

Level 1: Cadet

Hi, I recently upgraded from Prepaid cap Encore to Prepaid Max just we before we went overseas.  With the old plan I'd just increase the recharge amount before I left and it worked automatically with no problems. But nobody told me that the Prepaid M ...

Level 1: Cadet

Is it at all possible to transfer the data and credit from one Telstra number to anther

Level 1: Cadet

Can I transfer credit from my prepaid iPad to recharge my prepaid iPhone 

Level 1: Cadet

Hi I am trying to buy SIM card online, but I can not complete transaction. The last step of payment just keep looping, and the page keeps refreshing. Can someone fix this problem? Thanks 

Level 1: Cadet

On Friday 2019-11-29 I tried to activate a new SIM. The online process went smoothly, and appeared to be successful. I received an email saying that technical problems prevent activation of my SIM. I was told to contact online chat. On Saturday 2019- ...

Level 5: Eagle Eye

Can anyone recommend a prepaid sim card.   I would not use it excessively or have international calls on it.    I am a bit confused about the sim cards that are  around that start at $2.00 Can someone advise me how that works.   thanks

Level 1: Cadet

Transfering credit 

Level 1: Cadet

I need my subset code for unlock the phone blocked by Telstra/boost

Level 1: Cadet

Requesting to change mobile recharge from Telstra pre paid to New freedom plus plan.How can I do that please.

Level 2: Rookie

Hi, I am going to live in London for a couple of years.  I would like to keep my Australian number for my parents and friends in Australia to contact me via text messages (about 5 text messages or less per month).  What is the best prepaid plan for m ...

Level 1: Cadet

Swapped post paid to prepaid put credit on acct can use internet, but no calls or text tried to call 1258880 but has been disconnected?

Level 2: Rookie

I purchased a $100 recharge voucher from Woolworths a little over 2 hours ago and watched the customer service cashier print it out with my receipt. When I got home, I tried to recharge via #100# as well as my Telstra 24x7 account online and got the ...

Level 2: Rookie

Every time I come back to Telstra I almost instantly regret it.My Wife purchased a new $30.00 Sim card and service Prepay and 48 hours later it's still not activated. This is after two phone calls to the service desk and the in shop activation proces ...

Level 1: Cadet

Level 2: Rookie

Are there any plans for telstra to allow prepaid customers to pay for one number access? I want to purchase an apple watch and utilise the cellular features but don't want to change from prepaid to plan. 

Level 1: Cadet

Best 90 dollars spent in my life

Level 1: Cadet

To have unlimited data for a good price on pre paid

Level 19: Deputy Director

To recharge another persons service is very simple. Head to    you can recharge online 24x7. Just click recharge online now enter the service number and follow the prompts. Just make sure you are ...

Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

Level 3: Gumshoe

why cant you use the extra credit to buy a browser plus pack or at least a pay as you go option?

Level 1: Cadet

Hi, I organised for my month-to-month post-paid mobile to be transferred to pre-paid when I went overseas, however ever since this occurred I have had 'no service' despite numerous emails from Telstra insisting that the activation was successful.  Wi ...

Level 1: Cadet


My ZTE phone would have to be the worst phone I have ever owned

Level 1: Cadet

Is Telstra going to tease more competitive pre paid Sims or should I just switch to Vodafone already?

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