Accounts & Plans

Pre-Paid Mobiles

cancel
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Emma123456789
Level 1: Cadet

What is an active recharge

9900problems
Level 1: Cadet

Is there now way to get this function back. Telstra auto upgraded plan without authority from Freedom to Pre Paid Extra.

meatbix
Level 1: Cadet

How do I purchase a Pre-Paid Long Life Plus Recharge??? There's no option to do this via my Phones Telstra 24/7.Or through my PC Account. Is this a purchase only available in a retail store???

BShe
Level 1: Cadet

I just contacted Telstra regarding the extra credit on my prepaid plan being used and was told that I sent two MMS to an international number and they gave me the number. Since then, I have searched my messages and determined that it is not an intern ...

Christopher111
Level 1: Cadet

How does this compare to its predecessor. Does this plan include CreditMe2U?

Is there unlimited MMS??

Newguy2
Level 1: Cadet

If my Pre-paid plan expires,can I still receive incoming calls?

SICE
Level 1: Cadet

I would like to change from Pre-Paid Extra to Pre-Paid Max. By doing so, will I loose the 30 GB of data I currently have in my data bank?

Sheridanharrip
Level 1: Cadet

I want 5 credit put back on as when i recharged. It went like no tomorrow!!!

W1N
Level 1: Cadet

Hi. I’m currently in NZ and have lots of data credit on my prepaid but I can’t access any roaming data. I checked my balance on the app and it said I had lots of credit left but $0 balance. It’s been less than 28 days since recharge but I decided to ...

Armand001
Level 1: Cadet

Hello,I would like to transfer my current pre-paid mobile phone number (from the Samsung Galaxy S2)  with Telstra to my new mobile phone (Samsung Note 9) with the new nano sim card for the new phone with Telstra.  Is there a way to do this online?  I ...

Christopher111
Level 1: Cadet

How does this compare to its predecessor. Does this plan include CreditMe2U?

Is there unlimited MMS??

Armand001
Level 1: Cadet

Hello,I would like to transfer my current pre-paid mobile phone number (from the Samsung Galaxy S2)  with Telstra to my new mobile phone (Samsung Note 9) with the new nano sim card for the new phone with Telstra.  Is there a way to do this online?  I ...

loftus
Level 1: Cadet

Hi. We have just signed up for a home bundle which included a pre pay plan for my existing Samsung S7. We were told the phone number would not change but on reading our Account info we have been issued a completely nee number ! Help !!

happy18
Level 1: Cadet

The option on the Telstra site is a day of the month. This will not work as this is over the 28 days and I will lose the data bank.

Grazza2
Level 1: Cadet

How much are plus packs and how much data do you get ? E.g. $10, $20,$50,$60,$100 .

Shannon88
Level 1: Cadet

Is it possible to retrieve pre paid call history from 6 months ago?

Ken17
Level 3: Gumshoe

I am unable to load the Telstra prepaid recharge website using Android Firefox my primary browser on mobile. When I open in Chrome it is ok. Anyone else have this issue? Doesn't telstra have the budget to quality check on android and/or firefox or ju ...

JMc29
Level 1: Cadet

Can Telstra guarantee that I will not lose my saved call credits when I am forced to migrate from freedom plus to the new pre-paid extra

hazel2
Level 1: Cadet

Hi, Ive had my number for over 15 years but because I have been overseas for a long period I changed my plan to prepaid this year.  Im still overseas but I went in to my Telstra 24/7 app today and I cant find my number showing there.  I am worried it ...

Level 21: Augmented cretsiah
Level 21: Augmented

my son lost his phone, it hasnt been turned into the police, so was wondering if i could have the phone terminated from usability? and no the virtual assistant is very helpful with this matter.

o_0
Level 19: Deputy Director

To recharge another persons service is very simple. Head to https://www.telstra.com.au/my-account/prepaid-recharge    you can recharge online 24x7. Just click recharge online now enter the service number and follow the prompts. Just make sure you are ...

relliy
Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

testok519
Level 2: Rookie

why cant you use the extra credit to buy a browser plus pack or at least a pay as you go option?

TimV33
Level 1: Cadet

Hi, I organised for my month-to-month post-paid mobile to be transferred to pre-paid when I went overseas, however ever since this occurred I have had 'no service' despite numerous emails from Telstra insisting that the activation was successful.  Wi ...

superme
Level 1: Cadet

ZTE

My ZTE phone would have to be the worst phone I have ever owned

pnew2633
Level 1: Cadet

Is Telstra going to tease more competitive pre paid Sims or should I just switch to Vodafone already?

blue_raspberry
Level 2: Rookie

Hi all

Just wanted to let you know there is some scammer using the above phone number.

I have blocked the number - could not find an option for "report a scammer's phone number" anywhere.

Can't find anything related to reporting would be scammers here e ...

ManFromOz
Level 4: Private Eye

Every time that I phone Telstra (from a mobile phone) at some point in the menu navigation I am interrupted by the system sending me a usually irrelevant or unhelpful SMS message. If I remove the phone from my ear to see the message (or what has caus ...

Joan64
Level 1: Cadet

When will telsta realise that dealing with international call centres is exasperating in fact infuriating. Yesterday I made 5 calls to try and fix an account problem. No-one could help solve the problem. Eventually I insisted on speaking to the super ...

cejmason
Level 1: Cadet

Hello - after trying to check my delivery address for a recent phone order through various other channels I've been told to follow up via crowd support. I don't want to post my details for all to see though?

Our community experts

Goodbye Excess Data Charges

Hello New Plans.

Find out more