Accounts & Plans

Pre-Paid Mobiles

Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

I bought a Telstra prepaid plan from coles the other day and it was a $10 for unlimited calls and 2gb of data for a week and when I went to call someone after a while it said I had no data and then I tried again and it said I had no credit and it had ...

Level 1: Cadet


Level 1: Cadet



Level 1: Cadet

I requested to port my number from Optus to Telstra on 25/09/2019 and the online status said that it will be done within 24 hours. I am still waiting for the sim card to be activated. The online status changed from In-progess to Delayed after 48 hour ...

Level 1: Cadet

Hi i use telstra telstra prepaid in aus in $30 month all inclusive. Am in europe and want to add the roaming pack. $30 100 mb. Cant add it as i can only add in multiple of $10 and if i i t to add $30 for example it just wants to restart my monthly pl ...

Level 1: Cadet

Has anyone noticed that the re-charge period for a $30 prepaid max plan is actually 27 days not 28 days?

Level 1: Cadet

I have prepaid service and pay $40 for the unlimited international calling. However, the service is NOT unlimited. I have been cut off multiple times when trying to make international calls. Why is my "unlimited international call" package NOT unlimi ...

Level 1: Cadet

Good morning,My parents have both bought a telstra prepaid with a new number which has been activated. Everything works great except when we try to put the phone numbers on a website form. For some reason either phone are not recognised as valid phon ...

Level 1: Cadet

Hay my ex girlfriend got a phone on a plan for a suprize gift for me . So I've been paying it every month on my debit mastercard.    can she call police or get the telstra people to deactivate and get the police to receive it for her           she ha ...

Level 1: Cadet


Level 1: Cadet

I need my subset code for unlock the phone blocked by Telstra/boost

Level 1: Cadet

Requesting to change mobile recharge from Telstra pre paid to New freedom plus plan.How can I do that please.

Level 2: Rookie

Hi, I am going to live in London for a couple of years.  I would like to keep my Australian number for my parents and friends in Australia to contact me via text messages (about 5 text messages or less per month).  What is the best prepaid plan for m ...

Level 1: Cadet

Swapped post paid to prepaid put credit on acct can use internet, but no calls or text tried to call 1258880 but has been disconnected?

Level 2: Rookie

I purchased a $100 recharge voucher from Woolworths a little over 2 hours ago and watched the customer service cashier print it out with my receipt. When I got home, I tried to recharge via #100# as well as my Telstra 24x7 account online and got the ...

Level 2: Rookie

Every time I come back to Telstra I almost instantly regret it.My Wife purchased a new $30.00 Sim card and service Prepay and 48 hours later it's still not activated. This is after two phone calls to the service desk and the in shop activation proces ...

Level 2: Rookie

Which are these 20 international locations please?

Level 1: Cadet

Transfering credit 

Level 1: Cadet


Level 1: Cadet

Level 2: Rookie

Are there any plans for telstra to allow prepaid customers to pay for one number access? I want to purchase an apple watch and utilise the cellular features but don't want to change from prepaid to plan. 

Level 1: Cadet

Best 90 dollars spent in my life

Level 1: Cadet

To have unlimited data for a good price on pre paid

Level 19: Deputy Director

To recharge another persons service is very simple. Head to    you can recharge online 24x7. Just click recharge online now enter the service number and follow the prompts. Just make sure you are ...

Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

Level 3: Gumshoe

why cant you use the extra credit to buy a browser plus pack or at least a pay as you go option?

Level 1: Cadet

Hi, I organised for my month-to-month post-paid mobile to be transferred to pre-paid when I went overseas, however ever since this occurred I have had 'no service' despite numerous emails from Telstra insisting that the activation was successful.  Wi ...

Level 1: Cadet


My ZTE phone would have to be the worst phone I have ever owned

Our community experts

Telstra 24x7®

View balance, detail usage, change offers and recharge with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now