Over the past couple of months I have been working away in the boiler room of CrowdSupport adjusting this, tweaking that and performing maintenance on our system and identified that our ranking system was in need of an upgrade.
We have received feedback from our members that it was not easy to understand what the ranks meant, how they related to each other and that the rank names are also a tad boring. So, rather than tinker around the edges, the Community Managers have decided that it is time to push up our sleeves and put in an entirely new rank system.
Given that CrowdSupport is here facilitate conversation between members with the aim of making it easier to find solutions to customer questions our new rank structure has a Detective theme for the Solution-Sleuths among us. To make it easier to understand we have also added levels to the ranks so you can instantly see how ranks relate to each other.
The first 20 ranks will be progressively more difficult to achieve and are based on Posts, Kudos and Solutions. Users who reach Rank 5 will gain access to use an uploaded profile picture rather than the ones provided.
We have also included 5 Legend ranks, which are levels 21-25, and these are exponentially harder to attain to challenge even the most active contributors.
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