1 ACCEPTED SOLUTION
Accepted Solutions
Hey 662124,
I'm sorry to hear that you have lost your SIM card 
It is best to contact our Live Chat team and advise that this has been lost so that we can have a barring placed on that SIM card so it is not able to be used. This service is available 24/7 via
Once barred you can visit any Telstra Store and have a SIM swap completed which will ensure the same number is kept and available to be accessed on a new SIM card. You can get the location of Telstra Stores in your area via
Was this helpful?
- Yes it was, thank you
- No, I still need help
Hey 662124,
I'm sorry to hear that you have lost your SIM card
It is best to contact our Live Chat team and advise that this has been lost so that we can have a barring placed on that SIM card so it is not able to be used. This service is available 24/7 via
Once barred you can visit any Telstra Store and have a SIM swap completed which will ensure the same number is kept and available to be accessed on a new SIM card. You can get the location of Telstra Stores in your area via
-
Hello -
Set it & forget it
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.
Setup direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Avoid queueing up and never worry about late fees againSet up direct debit
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved