CrowdSupport®
662142
Level 1: Cadet

Loss sim

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Loss sim

Hey 662124,

 

I'm sorry to hear that you have lost your SIM card Smiley Sad

 

It is best to contact our Live Chat team and advise that this has been lost so that we can have a barring placed on that SIM card so it is not able to be used. This service is available 24/7 via 

 

https://tel.st/66yer

 

Once barred you can visit any Telstra Store and have a SIM swap completed which will ensure the same number is kept and available to be accessed on a new SIM card. You can get the location of Telstra Stores in your area via 

 

https://tel.st/khtbn

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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2 REPLIES 2
662142
Level 1: Cadet

Re: Loss sim

Lost my sim
Support Team
Support Team
Accepted Solution

Re: Loss sim

Hey 662124,

 

I'm sorry to hear that you have lost your SIM card Smiley Sad

 

It is best to contact our Live Chat team and advise that this has been lost so that we can have a barring placed on that SIM card so it is not able to be used. This service is available 24/7 via 

 

https://tel.st/66yer

 

Once barred you can visit any Telstra Store and have a SIM swap completed which will ensure the same number is kept and available to be accessed on a new SIM card. You can get the location of Telstra Stores in your area via 

 

https://tel.st/khtbn

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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