Ive had difficulties trying to send emails from one phone (Note8) with setting on Outgoing server smtp.telstra.com Port 445 SSL Authentication on. My email address is <me>@bigpond.net.au.
Wen attempting to send messages, I get message cannot send. When checking server configuration, outgoing server, received the message "Can't setup Account. Server does not support authentication" Also tried switching off authentication per the message and changing the port to 567 and tried authentication off and on without any success. However on my old Samsung S5, with identical settings, (Port 465, SSL, Authentication on, I could send the mail.
What would be causing this problem with the Note8 please?
Was this helpful?
Thanks for reaching out. If you are still having issues sending and receiving e-mails, please try and alternate app such as Outlook to see if that helps.
Please let us know how this goes.
Telstra Platinum Tech Support
I am a Telstra Platinum employee and I do phone support for all issues like this one here.
Want one of our Telstra Platinum experts to solve this problem for you? One call to Telstra Platinum could help you with similar tech issues rather than trying to do it yourself. Click through to learn more about Telstra Platinum