CrowdSupport®
Level 1: Cadet

SMS Message

I am using a Samsung Galaxy S8 and some of my SMS messages fail to send. I am able to make/receive calls and to send most SMS messages. Every so often, a SMS message fails to send.  I had thought it was problem with a +61 prefix on th recipient number, but even using the 04xx form of number does not work. Any ideas?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: SMS Message

Hi Powder_Unc. Appreciate your patience. Does the message advise that it's failed, or does the handset indicate it's been sent okay, but the recipient doesn't get it? 

Do you know if you have RCS, (Rich Communication Services) active?
- Matthew.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit