Level 1: Cadet

SMS Message

I am using a Samsung Galaxy S8 and some of my SMS messages fail to send. I am able to make/receive calls and to send most SMS messages. Every so often, a SMS message fails to send.  I had thought it was problem with a +61 prefix on th recipient number, but even using the 04xx form of number does not work. Any ideas?

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Support Team
Support Team

Re: SMS Message

Hi Powder_Unc. Appreciate your patience. Does the message advise that it's failed, or does the handset indicate it's been sent okay, but the recipient doesn't get it? 

Do you know if you have RCS, (Rich Communication Services) active?
- Matthew.

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