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Our store staff would assist with checking out the phone however if required, they may need to send the phone to our device care centre.
Once this happens, you can track the progress here
If you return the device to a Telstra Store, they may be able to offer an interim device however these are subject to availability.
You can find more information about mobile faults & faulty products on the following links:
Mobile Faults: https://tel.st/7ng89
Faulty Products: https://tel.st/qgmsf
Please let me know if you have any questions.
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