Level 1: Cadet

stolen phone

HI, i have had my phone stolen overseas and will not be returning back to Australia until late January. I am currently in Barcelona, Spain and will be leaving on Wednesday to study in Manchester City, United Kingdom. I have insurance included in my plan and will need a phone as soon as possible as it is my main point of contact. Do you have an international partner where i could get my phone in Barcelona or England? Or is it possible for you to send a phone to my address in England? Thankyou, Ellie

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Support Team
Support Team

Re: stolen phone

Hey elliejeanfoley,


I'm sorry to hear that this handset has been stolen and apologise for any inconvenience this has caused Smiley Sad There is no International Partner that you would be able to have this device claimed through via the Stay Connected service and I am pretty sure we are only able to have a device shipped within Australia and not to an overseas location. More details on the Stay Connected service and how to make a claim can be located at


Let us know how you get on having this discussed further with the Stay Connected team. 

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