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JessicaTaylor
Level 1: Cadet

Broken screen

my phone seemed to switch off today but i realised the screen seems to have a small crack which is hardly visible and cant be felt by running your finger over it but the screen is totally black. people are still able to text and call me but I obviously cant see anything. i have insurance thru telstra and wondering if that covers getting the screen repaired or replaced? i dont want a new phone as i have over 1500 very important photos on this one 

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Broken screen

Hi JessicaTaylor

We won't do a repair on the screen as part of the StayConnected service - I do just have to mention, it's not an insurance product, it's a swap/ replacement service instead.
So we'd swap your device for a new one.

However, you could look at recovering the photos from your handset first. 
It's not necessarily a requirement that you be able to see your screen to back up the handset. 

If you plug your phone into a computer via USB, you may still be able to view the files through Windows Explorer. 
The only issue is you may need to unlock your phone to do so, however if you're anything like me you're probably able to do this without seeing the screen anyway - especially if you use the fingerprint sensor to unlock your device.

Then you just need to locate the DCIM folder where photos are saved, and copy them onto your computer.
 

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