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karoman
Level 2: Rookie

Can't MMS on Galaxy S7

Answered

I had a problem with S4 not sending MMS weeks ago and was told "old technology" so I bought a Galaxy S7 - same problem.  Have spent hours with Telstra and can't fix it.  It says Smartcntrls - sender is not allowed to send messages.

I think a month or so ago I had third party purchase on my phone bill which was enhanced MMS and I removed it.  Telstra tells me that it can't be that but I'm not convinced.  Had a new sim - still can't send them.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Can't MMS on Galaxy S7

That would be indicating htat Smart Controls has been activated on your account and has been set to prevent the user of your service from sending MMS. If you log in to your account on the website, click on your service and then go down to Telstra Mobile Protect, just check to see if any restrictions have been applied.

If not, you will need to give 132200 a call and have a chat to the consultant to see if they can deactivate Telstra Mobile Protect on your service.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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8 REPLIES 8
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Can't MMS on Galaxy S7

That would be indicating htat Smart Controls has been activated on your account and has been set to prevent the user of your service from sending MMS. If you log in to your account on the website, click on your service and then go down to Telstra Mobile Protect, just check to see if any restrictions have been applied.

If not, you will need to give 132200 a call and have a chat to the consultant to see if they can deactivate Telstra Mobile Protect on your service.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
karoman
Level 2: Rookie

Re: Can't MMS on Galaxy S7

I can't actually see anything called Telstra Mobile Protect? Can you direct me a bit further please
Level 24: Supreme Being
Level 24: Supreme Being

Re: Can't MMS on Galaxy S7

If you can't see mobile protect in your online account it probably is not activated.

 

Have you tried this trouble shooting tool for MMS on the S7?

http://mobilesupport.telstra.com.au/samsung/galaxy-s7-edge-android-6-0/messaging-email/i-can-t-send-...

karoman
Level 2: Rookie

Re: Can't MMS on Galaxy S7

Thank you - I'll keep persevering with other avenues then
Telstra (Retired)
Telstra (Retired)

Re: Can't MMS on Galaxy S7

@karoman

 

Did you have a reference number from the Team when you spoke to them?

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karoman
Level 2: Rookie

Re: Can't MMS on Galaxy S7

TT1-1740878835707.
It just seems all too hard - each person tells me something different and when I come up with what I think might be a clue they say it can't possibly be that. Well you know what it isn't anything that has been suggested so far so why can't it possible be that? Sorry - am frustrated
karoman
Level 2: Rookie

Re: Can't MMS on Galaxy S7

Whoo hoo! It's fixed - wonderful bloke from Telstra phoned and fixed it for me! I am very impressed Thank you
Level 25: The Singularity
Level 25: The Singularity

Re: Can't MMS on Galaxy S7

Did he explain what the problem was?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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