Galaxy Watch Not receiving incoming calls but can make outgoing calls

[bshwckr1]

Hi

I have a Samsung Galaxy watch LTE 46mm paired to a Galaxy Note 9 and successfully registered for Telstra One number. I can make calls over LTE and I can make and receive calls over bluetooth when connected to the phone, however, I cannot receive calls using LTE. It does not matter if the phone is on or not. I have tried auto connection and always on connection on the watch. I have both the phone and the watch connected to the same Samsung account. I have reset the network setting on the watch, [aired and unpaired the phone then completely reset the watch. Same result. I spent an hour with on-line chat today but gave up to try the full reset. I will try chat again tomorrow if I dont do any good here. Any help would be appreciated.

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Hi 

bshwckr1, Sorry for the late reply, Did you have any success when speaking with the faults team?

[bshwckr1]

Hi Ads

No luck yet. They refered me to Samsung chat and they gave up very fast and advised me to take it to their service centre. Overnight I did get a reply from another forum I posted the question to and they had the same problem. The e-sim was reset and it worked after that. Is resetting the e-sim something Telstra does or is that a job for Samsung?

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I assume what they mean is they reset the watch, I cant find any information about resetting the esim.

[bshwckr1]

If that is what they mean, than that wont work as I have done this.

[Ads]

Thats what i suspected, did Samsung advise what the issue could be? you could raise a fault with our faults department for the network team to investigate.

[bshwckr1]

Samsung advised I needed to take my phone in as well. They did not say what the issue could be, just that they need to assess it. I think that on a previous chat to Telstra, they did a network reset.
I have done a lot of googling on the issue and I have found people with the same problem fixing it by changing settings on their phone. I have tried all of these fixes to no effect. The only one I could not apply was fix where you had to turn on "Incoming Call" notification on the phone so the watch knew there was a call incoming. This setting is available when connected via bluetooth but once I disconnect bluetooth and connect remotely, this setting disappears from the wearable app on the phone. I am really starting to think that the phone could be the issue.

[Ads]

That is very strange, are you able to test using another phone?

[bshwckr1]

I Fixed it!
For your future reference, this is what I done;
My wife has a Samsung S9+. I swapped out sim cards and then paired the watch with the S9+. Once paired, I disconnected bluetooth and waited for the "remotely connected" notification to appear on the S9+. I then rang the S9+ and my watch also received the call. I then swapped the sims again, and once restored on my Note 9, the watch still worked when connected remotely.
I had read that there was a "hack" to get the Galaxy watch to work on non-samsung phones by first activating the sim with a Samsung phone. I guess this also works for when a Samsung phone also dosn't work for some reason.

[bshwckr1 · Accepted solution]

Hi
Responded to an earlier message. It now works but I needed to use an S9+ to get it working. Swapped back, now works with my Note 9

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Glad to see its now working although that is definitely a strange fix.