Hi
I have a Samsung Galaxy watch LTE 46mm paired to a Galaxy Note 9 and successfully registered for Telstra One number. I can make calls over LTE and I can make and receive calls over bluetooth when connected to the phone, however, I cannot receive calls using LTE. It does not matter if the phone is on or not. I have tried auto connection and always on connection on the watch. I have both the phone and the watch connected to the same Samsung account. I have reset the network setting on the watch, [aired and unpaired the phone then completely reset the watch. Same result. I spent an hour with on-line chat today but gave up to try the full reset. I will try chat again tomorrow if I dont do any good here. Any help would be appreciated.
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Hi
bshwckr1, Sorry for the late reply, Did you have any success when speaking with the faults team?
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Hi Ads
No luck yet. They refered me to Samsung chat and they gave up very fast and advised me to take it to their service centre. Overnight I did get a reply from another forum I posted the question to and they had the same problem. The e-sim was reset and it worked after that. Is resetting the e-sim something Telstra does or is that a job for Samsung?
I assume what they mean is they reset the watch, I cant find any information about resetting the esim.
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Thats what i suspected, did Samsung advise what the issue could be? you could raise a fault with our faults department for the network team to investigate.
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That is very strange, are you able to test using another phone?
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Glad to see its now working although that is definitely a strange fix.
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