REUBEN1260
Level 1: Cadet

Galaxy Watch

My problem has baffled both Samsung and Telstra, my Galaxy esim enabled watch won't connect to Telstra at all !! It's been tested and the watch is working as it should so it a Telstra issue. Is this because I have a tablet already connected to my phone and data sharing ,can you only have one device connected to Telstra One ? If anyone can help i would be most greatful.

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: Galaxy Watch

Yes, you can have only one device connection via One Number for each service. If your Tablet isn't connected using an eSIM then that shouldn't be the problem.

I am assuming that the watch paired to your phone via bluetooth properly?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
REUBEN1260
Level 1: Cadet

Re: Galaxy Watch

Yes it connects via Bluetooth
Support Team
Support Team

Re: Galaxy Watch

Hey Reubun1260, thank you for your post.

I am sorry to hear of your trouble with this one, give our mobile team a call on 13 22 03 and we will investigate this with you and work to resolve.

Please let me know how you go.

Thank you.
- Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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James2kayak
Level 1: Cadet

Re: Galaxy Watch

The sales person in the Telstra shop today told me that the eSim in a Samsung Watch will not work with a Sim that is in an Apple Phone. It’s a Telstra policy not a tech issue. Petty I know.
Level 25: The Singularity
Level 25: The Singularity

Re: Galaxy Watch

And that is mentioned on the Samsung website a number of times.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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