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Level 3: Gumshoe

Galaxy s4 Do I need Telstra app. Burning up 43% battery

Answered

HI,

 

I have a Galaxy s4 and I have noticed that I am using 43% of battery power.

 

The screen is 23% and Android 5.01 is 10%.

 

Why is this and can I delete it?

 

I don't know what it is supposed to do.

 

Thanks

 

oz

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Galaxy s4 Do I need Telstra app. Burning up 43% battery

The Telstra App is there to keep you updated with your data usage. It shouldn't be using so much power, however you aren't the first today to have that problem. I would suggest if you do use the data meter - try uninstall and reinstall the app, otherwise you are safe to uninstall it and leave it uninstalled.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Galaxy s4 Do I need Telstra app. Burning up 43% battery

The Telstra App is there to keep you updated with your data usage. It shouldn't be using so much power, however you aren't the first today to have that problem. I would suggest if you do use the data meter - try uninstall and reinstall the app, otherwise you are safe to uninstall it and leave it uninstalled.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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Level 3: Gumshoe

Re: Galaxy s4 Do I need Telstra app. Burning up 43% battery

Thank you

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