Level 1: Cadet

Having problem using Google Play "Bill my Telstra account"

To CrowdSupport,

I have a Telstra prepaid mobile number with $15 credit left. I want to use this to purchase apps on Google play store.

I tried to use my Samsung Note 2 phone and go to Play store to purchase $0.20 app. I select 'Use Telstra Billing' and then I get message that its attempting to verify my google account via sms but fails with an error connection failed.

I go to my Google wallet and there is no Telstra account linked. Any previous Telstra billing setup have already been removed. However, I wonder if this error is due to this SIM card not linked to my google play store account. Previously I was able to use Google Play store when the mobile number is stored/linked in Google wallet.

Can you please investigate and provide resolution for this matter?

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Telstra (Retired)
Telstra (Retired)

Re: Having problem using Google Play "Bill my Telstra account"


Just to confirm that you do, in fact, have the "Bill my Telstra Account" option when purchasing an app?


If you do, there may be an account related problem that we'll need to investigate.

To discuss this, Please contact the Prepaid Team directly on 125 8887 or via Live Chat


- Matt

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