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KymN
Level 2: Rookie

How do I turn off music a caller hears before I answer the call

Answered

I have a Samsung 9 and when people call me they hear music while they wait for me to answer or until it goes to voicemail. 
I didn't set this up. Telstra told me its on my phone to deactivate and after watching a few YouTube vids the setting on my phone is not even set to on. 
I was told previously I had to ring Telstra and they had to take it off. 
HELP this is driving callers crazy. 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: How do I turn off music a caller hears before I answer the call

Sounds like callertones

sign in via https://ctones.telstra.com/ and you should be able to remove it
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: How do I turn off music a caller hears before I answer the call

Sounds like callertones

sign in via https://ctones.telstra.com/ and you should be able to remove it
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
KymN
Level 2: Rookie

Re: How do I turn off music a caller hears before I answer the call

Thank you so much.
Finally it is off. You are the only person who has been able to help me.
:-)

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