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Kessa23
Level 1: Cadet

New Sim Activation

Answered

I have new sim card in old mobile, new mobile in shop because Telstra ran into problems.

I don't have any service on the mobile. I want to smart switch can I only do that when I have both mobile phones with sim card in which phone.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: New Sim Activation

To use smartswitch, you need to have both phones in your possession (unless you did a very recent backup to Samsung's servers).

As far as the no service goes, that won't be fixed by trying to restore a backup to the phone. Either the SIM isn't inserted properly or the phone is faulty.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: New Sim Activation

To use smartswitch, you need to have both phones in your possession (unless you did a very recent backup to Samsung's servers).

As far as the no service goes, that won't be fixed by trying to restore a backup to the phone. Either the SIM isn't inserted properly or the phone is faulty.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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