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highwalker
Level 2: Rookie

S7 edge VoLTE

Answered

I have a Telstra postpaid connection which has been ported from other provider recently. I am using it on my S7 edge, now I'm wonder as to when I'll be enabled on VoLTE?

 

I use VoLTE on my iPhone which is on Optus and would also like the same on my Telstra connection. Do I need to call the customer support to get this activated?

1 ACCEPTED SOLUTION

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highwalker
Level 2: Rookie
Accepted Solution

Re: S7 edge VoLTE

Well, I got this sorted finally. I had to reach the support folks to get the VoLTE activated on my number, and once this was done, VoLTE works great on my S7 edge now.

 

I am documenting this so that it may help other fellow users who may be facing this issue.

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: S7 edge VoLTE

With the S7 Edge, you may need to update the phone's firmware to the Telstra vairant using Samsung Kies via your computer.

 

Firstly though, try going in to your APN settings and refreshing them to pull across the updated Telstra list. If that doesn't work, go the Kies Route. You can download the firmware from sammobile.com

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
highwalker
Level 2: Rookie

Re: S7 edge VoLTE

Thank you for your reply, I have the latest TEL firmware from Sammobile already updated into the phone. I even have the hos and the ims APN settings along with the telstra.wap (default selected). Is there anything else needed to be done? BTW how would I refresh the settings pull from Telstra as you mentioned?

Level 25: The Singularity
Level 25: The Singularity

Re: S7 edge VoLTE

To pull across the current list, go in to Settings->Mobile Networks->Access Point Names->Settings/More (mine is a blue dot in the top right of the screen)->Reset to Default

 

That's pretty much it.  Looks like you already have the current list though.  VoLTE can be a bit patchy, it will improve as more sites get multiple LTE frequencies activated.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
highwalker
Level 2: Rookie
Accepted Solution

Re: S7 edge VoLTE

Well, I got this sorted finally. I had to reach the support folks to get the VoLTE activated on my number, and once this was done, VoLTE works great on my S7 edge now.

 

I am documenting this so that it may help other fellow users who may be facing this issue.

madcoder
Level 1: Cadet

Re: S7 edge VoLTE

I know this is old but are you able to share the IMS and HOS apn settings?

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