Samsug galaxy 10+ Pre-order

[OmaSusi]

Hi

I pre-ordered the new Galaxy 10+ from JBHiFi and was told I would receive my handset on Friday 8th of March....now I realize there would be a great demand but how is it that my plan with Telstra starts on the 4th of March and I still don't have a phone. I just got a vague msg to say that they will let me know when my phone is being delivered, in the meantime I am being charged for something that I can not use. How does that work? 

[Jupiter]

When a phone is pre-ordered as part of a plan, the plan is supposed to kick in a few days prior to the phone so that you can use it from the moment you receive it.

[OmaSusi]

A few days I have no problems with, it's been 8 days and no notification of ETA. At $109/month, I am paying $27/week for waiting as well as for my current plan.

[angielp67]

You should of received your ph the following day!!Did you get it sent with tracking details and who is the courier.

[OmaSusi · Accepted solution]

Got the tracking details via Telstra website, but a note comes up with 'no tracking available'. just got an sms saying I'll be notified when it is on it's way....very open ended

[OmaSusi]

I received this message today 15.3.2019
Great news! Your device is on its way and will arrive on 07/03/2019. Track your order using ref...…..at http://www.startrack.com.au
when I attempt to track it I get message something went wrong. There was a problem accessing the consignment details service...…

Telstra if you are reading this, please call me

[Jupiter]

@OmaSusi, nobody will call you as a result of your post.

You will need to call 132200 to find out what is going on, or Startrack if the message you received had a reference number on it.