RAVENKY
Level 1: Cadet

Samsung 9 Hot n malfunction

Answered
My phone keeps going hot. A red light comes on then it glinches.. the phone is clearly malfunctioning since i got it. It is a Samsung 9. I want an upgrade on this phone.
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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Samsung 9 Hot n malfunction

You'll need to visit your local telstrs store for the device to be assessed and probably sent away to be repaired or replaced under warranty
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

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3 REPLIES 3
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Samsung 9 Hot n malfunction

You'll need to visit your local telstrs store for the device to be assessed and probably sent away to be repaired or replaced under warranty
For Official Support start a Secure Chat Here, try the Online Troubleshooter or Raise a Complaint.

Full Disclosure:
Level 20: Director

Re: Samsung 9 Hot n malfunction

If it is overheating turn it off immediately and return it under warranty do not turn it back on. If the battery is the cause of the overheating it could burst into flames.
Repeat turn it off, do not charge it do not use it return it
I am not a Telstra employee, so all opinions are my own, I have been around Telstra products a long time and have a reasonably strong general tech knowledge. .
Support Team
Support Team

Re: Samsung 9 Hot n malfunction

Hi @RAVENKY,

I would definitely recommend taking that into your nearest Telstra store so they can send it off to the national repair centre for a warranty assessment.

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