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MWaterton
Level 1: Cadet

Samsung S6 Edge broken screen

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So, after one week hard tiled floors have written off my Samsung's screen (and yup, had a case/protector). It wont respond to any button inputs. Can anywhere even repair S6 Edges yet? How much would I be looking at to take it to Telstra? This sucksssss. Please help

 

 

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Level 23: Superhero
Accepted Solution

Re: Samsung S6 Edge broken screen

Oh dear, well you've proved one thing, great phone but the edge and a tiled floor really aren't a match made in heaven.

 

You'll need to take it into your nearest Telstra store and they can arrange to have it sent to the national repair and evaluation centre to be inspected and then quoted on.

 

Being the unique new type of unit they are I'm sure your shopping mall type phone repair kiosks wouldn't be up to speed with the edge yet, so price wise you'll really just have to wait and see what repair central have to say.

 

I'm sure Samsung wouldn't have these on the market without having a warehouse full of spare screens ready to roll.

 

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10 REPLIES 10
Level 23: Superhero
Accepted Solution

Re: Samsung S6 Edge broken screen

Oh dear, well you've proved one thing, great phone but the edge and a tiled floor really aren't a match made in heaven.

 

You'll need to take it into your nearest Telstra store and they can arrange to have it sent to the national repair and evaluation centre to be inspected and then quoted on.

 

Being the unique new type of unit they are I'm sure your shopping mall type phone repair kiosks wouldn't be up to speed with the edge yet, so price wise you'll really just have to wait and see what repair central have to say.

 

I'm sure Samsung wouldn't have these on the market without having a warehouse full of spare screens ready to roll.

 

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NB: I am NOT a Telstra employee, just another customer like you.

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MWaterton
Level 1: Cadet

Re: Samsung S6 Edge broken screen

Thanks for that. I love/loved it, but makes me wish I'd bought something more conventional! Do you reckon it'll be $300+?
Level 23: Superhero

Re: Samsung S6 Edge broken screen

Bit hard to say, given that the edge has those side activated apps/widgets, yes I'd say allow at least $300., as I'm seeing overseas quotes coming in around $260 to $300, and as we know with these things here in Australia they know how to milk our wallets with any tech. when compared to the US or UK.

 

You could try giving Samsung Service a ring and see what they have to say, but again i think they would say it would have to be inspected and they wouldn't quote over the phone.

 

I have found one Australian mob who might offer a rough quote at the following link: http://www.aussiemobilephonerepairs.com.au/samsung-galaxy-repairs/repair/price-list

 

What they are like I can't personally say, but might be worth sounding them out.

 

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Level 23: Superhero

Re: Samsung S6 Edge broken screen

Acctually just noticed they are quoting $395 all up if you scroll down the page on their site, so that should give you some sort of indication I'm afraid.

 

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NB: I am NOT a Telstra employee, just another customer like you.
Level 22: Superhuman

Re: Samsung S6 Edge broken screen

Good morning, If anyone but an authorised Samsung Service Centre opens your phone, you will lose your 2 year warranty.

 

I have real doubts that you can just change the screen without the main board, as I had a Note 3, same family of phones, and the screen failed, and I went through the (painful) process with Samsung (gosh, wish I had an iPhone 6 Plus at that specific moment in time as Apple service is so much more streamlined).

 

Samsung itself,   Phone  1300 362 603  customer care,     had me send me a postpack which they has me post back to them.    Their official repairer QSL  not only replaced the screen, but the main board.  Same phone came back  with same serial number,  but new main board and different IMEI with a new screen.

 

I must admit I doubted that, that the screen itself could not just be replaced,  and Samsung told me that was their official procedure,  and QSL managed all repairs of phones under warranty.

 

The official genuine Samsung repairer is QSL who Samsung have officially contracted for all repairs

 

I realise that a broken screen is not warranty, but you will void your warranty of a very expensive phone if you take it to other than Samsung or an official Samsung Service Centre, which Telstra (amongst others)  is.      I believe QSL do all refurbishments,  as because the screen is so integral,  they usually change the phone over.

 

I stress that was a Note 3,  but it is the same family of phones as the Note 4 edge.

 

As I have recent first hand knowledge of all this, I hope this makes your options clear for you.

 

I hope this is of some help.

Kind regards

Professor Phone.

         I am not a Telstra employee.  If my advce was helpful, please mark this message as a solution. Thanks

 

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles "you" to be an expert at everything!!"
Donaldo2
Level 3: Gumshoe

Re: Samsung S6 Edge broken screen

Still comes back to the same thing at the end of the day, you're going to be up for big bucks. You're looking at possibly half the price of the phone again to get it repaired, so if you'ré like me you'd be looking for the cheapest option and the warranty will just have to take a side line.

 

Mind you we've had a phone, that we got a replacement screen on and then later had a warranty claim on another fault and didn't have any problems.

 

 

MWaterton
Level 1: Cadet

Re: Samsung S6 Edge broken screen

Well, that didn't go well. Went to the repair shop... They decided they wouldn't do it as there's a chance it has even damaged the motherboard. Telstra told me to call Samsung's 1300 number. It was a friendly enough person but was obviously not calling from Australia. I'm in Brisbane, she recommended I take the phone to my nearest Samsung shop which is in Sydney (she wasn't aware that Sydney is an 11 hour drive haha). Will keep you all posted, but it seems like I'll have to mail my phone to Sydney, and probably end up paying close to $500.... Yikes. 

Level 23: Superhero

Re: Samsung S6 Edge broken screen

Sorry to hear that mate, but in reality, not unexpected I'm afraid.

 

They are a unique device, but as with say driving a Rolls Royce or Bently, they are a specialist vehicle and attract and require specilist service, not your friendly local corner mechanic and then they attract a specilist price.

 

Even telstra would just forward it on to Sammy.

 

Next time, stick with convention I'd say.

 

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NB: I am NOT a Telstra employee, just another customer like you.
MWaterton
Level 1: Cadet

Re: Samsung S6 Edge broken screen

Sounds like I'll have to go through the same process you had to for your phone. How much did your phone end up costing? Did it take long? Cheers!
Level 23: Superhero

Re: Samsung S6 Edge broken screen

Not me, that is the other character on here.

 

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If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

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