Level 1: Cadet

Samsung Watch keeps disconnecting when not connected by Bluetooth

I have a Samsung Galaxy S9 Phone and a Samsung Smart Watch connected with Telstra One number.  however quite often when the phone and watch are not connected by Bluetooth the watch will not ring even though I have subscribed and pay monthly for Telstra One Number. Telstra have tried to fix this and each time they do it is a short term fix only and then it stops working again. Seems to be an intermittent problem.  I'm sick of paying the money for something that doesn't work properly but nobody seems to know how to fix it. Anyone else have this issue.

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Support Team
Support Team

Re: Samsung Watch keeps disconnecting when not connected by Bluetooth

Hi @SamsungSD,


It's concerning that your Telstra One Number on the Samsung Smartwatch has been having this connection issue to the mobile network. 


Have you tried a factory reset on the device? 

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