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Goodyab
Level 2: Rookie

Samsung s7 not downloading attachments to SMS after android software update

Answered

Hi all, this morning my wifes phone recieved an android update and since then her phone has stopped showing attachments to emails. It keeps saying " Failed to download attachments from multimedia mesage. try agian later."

How do we fix this.

Have tried turning it off and on.

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions
Goodyab
Level 2: Rookie
Accepted Solution

Re: Samsung s7 not downloading attachments to SMS after android software update

Yes she is. However we have fixed the problem. The update turned off her data and during her haste this morning she turned on another app instead.

Cheers all

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: Samsung s7 not downloading attachments to SMS after android software update

@Goodyab

Is your wife usually able to receive MMS messages, or access the internet on her phone?

 

 

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Goodyab
Level 2: Rookie
Accepted Solution

Re: Samsung s7 not downloading attachments to SMS after android software update

Yes she is. However we have fixed the problem. The update turned off her data and during her haste this morning she turned on another app instead.

Cheers all

Telstra (Retired)
Telstra (Retired)

Re: Samsung s7 not downloading attachments to SMS after android software update

Great to hear this is sorted out now @Goodyab

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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