Level 1: Cadet

Sim card activation

Recently purchased a aim card after coming into the country of Australia. The lady at the counter activated my sim, but now I have to no code to activate the sim and cannot get in online as it is already registered. Please help!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Sim card activation

Hi Madaleine,

Thanks for reaching out, sorry to hear about your issues with your Pre-Paid SIM. I can understand this would be quite frustrating and inconvenient.

I recommend contacting our Pre-Paid team regarding this issue, you can find them online via Live Chat here or over the phone on 1258887.

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Samsung Galaxy Note9

The Camera. Reimagined.

Find out more