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andyr0665
Level 1: Cadet

Sim card activation

Answered

hi i updated my Samsung phone and purchased a new contract as my contract had expired, i received it yesterday morning set it all up, there was anew sim card in the pack so i followed the prompts and entered details online and it said it could take 4-24 hours depending on the situation etc it has now been 24 hours and i'm yet to receive any communication and it is still not working, my old contract was with Telstra too so was just an update what is happening? reference SR 1-1686420511577

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Sim card activation

Hey @andyr0665, you'll need to call the mobile team on 132200 or you can start a chat with the team here
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Sim card activation

Hey @andyr0665, you'll need to call the mobile team on 132200 or you can start a chat with the team here
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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