CrowdSupport®
Highlighted
andyr0665
Level 1: Cadet

Sim card activation

Answered

hi i updated my Samsung phone and purchased a new contract as my contract had expired, i received it yesterday morning set it all up, there was anew sim card in the pack so i followed the prompts and entered details online and it said it could take 4-24 hours depending on the situation etc it has now been 24 hours and i'm yet to receive any communication and it is still not working, my old contract was with Telstra too so was just an update what is happening? reference SR 1-1686420511577

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Sim card activation

Hey @andyr0665, you'll need to call the mobile team on 132200 or you can start a chat with the team here
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Sim card activation

Hey @andyr0665, you'll need to call the mobile team on 132200 or you can start a chat with the team here
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit