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Matkison
Level 2: Rookie

Telstra RCS Chat not working

It's so hard to find any current similar issues, they always bring up issues from years previous. 

My S10 5g suddenly stopped receiving and sending Chat msgs using the telstra RCS feature.

Can you tell me if there is any issues with Telstra RCS currently? 

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3 REPLIES 3
Level 23: Superhero
Level 23: Superhero

Re: Telstra RCS Chat not working

Have you tried a network reset on your phone?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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Matkison
Level 2: Rookie

Re: Telstra RCS Chat not working

Just tried it then, forgot about network reset. It hasn't fixed it straight away but sometimes it takes a bit for chat to re-enable. It hasn't worked just yet but I'll keep you posted. 

Matkison
Level 2: Rookie

Re: Telstra RCS Chat not working

Still no change... 

Set it & forget it

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