peifen101
Level 1: Cadet

This handset has been blocked on this network.

i bought this second hand phone in the internet last 2month but just started use it a month ago but i couldnt receive and make calls.i tried to make a call then I get the automated message "This handset has been blocked on this network. For further information please call your service provider's customer support area".

Does anyone have any other suggestions with what's going on?

Specific Issues:
- Cannot make or receive voice calls.
- tried making call and started to get the above message.
- Have full reception.
- Can send/ receive SMS's.
- Can access data.
- Samsung s5.
- No changes made to any settings to initiate an issue.
- Account all OK.

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: This handset has been blocked on this network.

Sounds like it might have had an IMEI lock put on it, which usually happens after a phone is recorded as stolen.

Although that should also prevent data and sms from working too though...

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Level 23: Superhero

Re: This handset has been blocked on this network.

As the Doc has said, it may be that the phone has been reported as lost or stolen.

I would suggest checking the IMEI at http://www.lost.amta.org.au/IMEI
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peifen101
Level 1: Cadet

Re: This handset has been blocked on this network.

hi kalak, thanks for the link. I just have a checked for the IMEI STATUS which saying that "Your IMEI Number is currently blocked by Telstra since 08 May 2016 3:54 PM."........

Is that no other solution? I got told by Telstra operator saying that i need to go back to the owner to unlock it. But i couldn't get contact with him as i bought this phone through Facebook's marketplace.

Thanks in advance.
peifen101
Level 1: Cadet

Re: This handset has been blocked on this network.

hi DrQ, I just have a checked for the IMEI STATUS which saying that "Your IMEI Number is currently blocked by Telstra since 08 May 2016 3:54 PM."........

Is that no other solution? I got told by Telstra operator saying that I need to go back to the owner to unlock it. But I couldn't get contact with him as I bought this phone through Facebook's marketplace.
Level 23: Superhero

Re: This handset has been blocked on this network.

Unfortunately the advice from the Telstra reps is correct. The only person who can authorise the IMEI to be unblocked is the original purchasers of the handset.

 

If you are unable to contact the original owner, as much as I hate to say it you have likely blown your money.

 

You may wish to seek advice from Police in this instance.

If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
Highlighted
Level 20: Director

Re: This handset has been blocked on this network.

It sounds like you bought a stolen phone always check secondhand phones before you pay especially off places like Facebook. Unfortunatly unless you can track the seller it looks like youve done your money
I am not a Telstra employee, so all opinions are my own, I have been around Telstra products a long time and have a reasonably strong general tech knowledge. .

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