Level 1: Cadet

Unlocking my samsung

I bought my samsung J16 outright back in 2017. Was assured iit wasnt locked to a network. Now Im travelling overseas tomorrow and when I put my travelsim in, get a network unlock code needed. Each time I ring telstra I get told something different.  Its locked, its not,it Is. 

In desperation, I agreed to pay $25 to have it unlocked, but then got told it will be 7 business days to get the code from Samsung.  Just finished live chat with samsung and they said its telstra who does the code, not them. Can anyone help please?


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Unlocking my samsung

It shouldn't take any longer than 72 hours for your phone to unlock.


There isn't any way to speed up the process that I know of.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit