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larnie
Level 1: Cadet

Unlocking my samsung

I bought my samsung J16 outright back in 2017. Was assured iit wasnt locked to a network. Now Im travelling overseas tomorrow and when I put my travelsim in, get a network unlock code needed. Each time I ring telstra I get told something different.  Its locked, its not,it Is. 

In desperation, I agreed to pay $25 to have it unlocked, but then got told it will be 7 business days to get the code from Samsung.  Just finished live chat with samsung and they said its telstra who does the code, not them. Can anyone help please?

Leeanne

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: Unlocking my samsung

It shouldn't take any longer than 72 hours for your phone to unlock.

 

There isn't any way to speed up the process that I know of.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

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