Level 1: Cadet


I live in Brazil and bought a s9 plus sm-g965f/DS that has Telstra installed applications. When I upgrade, the following message appears: Your current software version is not supported. Visit a service center. How do I get updates in Brazil on my S9 plus?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Update

You will need to contact Samsung in Brazil to see if they can reflash your S9 plus to the Brazilian version. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now