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Zaitrean
Level 1: Cadet

Webmail

I am unable to access my phone as the sim has been damaged beyond repair however I have a Google account associated with this SMS as part of a security check,unfortunatelyobviousyI can no longer access them. I have attempted to try using webmail utilising my Telstra username and password to sign in to access my sms however it continues to fail me every attempt  and I know the details are correct, your assistance would be greatly appreciated

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Support Team
Support Team

Re: Webmail

Hi Zaitrean, I may be misunderstanding but I think you'd need to access your Google account, not your Telstra account, to make changes to your Google security settings. It's also not possible to read your SMS via the online My Account portal, but for help with your My Account login we can assist here:  http://tel.st/8qpr 24x7  I'd recommend visiting your local Telstra Shop for a new SIM and once that's active you can resend your Google security text as it's the phone number not the individual SIM that's important. I hope that helps 

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