Level 1: Cadet

Wi-Fi Calling Samsung S6 Edge+

Wi-Fi calling is no longer working on my Samsung S6 Edge+.  It did work previously, although as I haven't used it for a while I'm not sure when it stopped working - not sure if it is due to a update.  I turn on Wi-Fi calling and it turns blue, but no icon shows on the top bar. I have done a factory reset and this did not help. The area we are in has very limited Telstra service so I am trying to use the Wi-Fi calling through Optus broadband.  My husband has a Samsung J7 Pro and it works fine on his phone.  Any suggestions to get this working would be great. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Wi-Fi Calling Samsung S6 Edge+

Hi Kayb1,


Have you followed this up since your post?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now