Highlighted
elney
Level 1: Cadet

locked handset

Dear Sir / Ma'am,

 

Good day!

 

My husband bought a used phone (samsung s7 edge) from online. When we received it, we immediatley put a sim on it. it shows that there's a signal on the phone bars but as we try to ring other number. A voice said that this handset is being locked by its network.

Is there anything you can advise to us on what to do in this kind of situation.

Thank you.

 

Hoping to hear from you soon.

 

cheerrs!

 

 

elney tomlinson

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: locked handset

Hi elney, 

 

Thanks for the post. Do you know what service provider the phone is locked to?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now