Level 1: Cadet

locked handset

Dear Sir / Ma'am,


Good day!


My husband bought a used phone (samsung s7 edge) from online. When we received it, we immediatley put a sim on it. it shows that there's a signal on the phone bars but as we try to ring other number. A voice said that this handset is being locked by its network.

Is there anything you can advise to us on what to do in this kind of situation.

Thank you.


Hoping to hear from you soon.





elney tomlinson

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Support Team
Support Team

Re: locked handset

Hi elney, 


Thanks for the post. Do you know what service provider the phone is locked to?

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