Highlighted
lvx
Level 2: Rookie

mobile data

Answered

I have an old plan with no data attached to it. I purchased a new phone and when I inserted my SIM card the new phone downloaded 64MB of data. How is it that I am now being charged $128.00 for data usage when I should never had data connected to my phone??

 

Not Happy

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: mobile data

Hi Ivx,

If a plan doesn't have included Data the default charge at a Pay as You Go rate is $2/mb.

You'll need to speak to Telstra Billing on 132200 or via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

They'll be able to look at your Account and see that you haven't been using Data previously. They should be able to reimburse you the $128.

They can also deactivate Data usage on your Account if it hasn't already been done, so you don't get charged in the future.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: mobile data

Hi Ivx,

If a plan doesn't have included Data the default charge at a Pay as You Go rate is $2/mb.

You'll need to speak to Telstra Billing on 132200 or via Live Chat
https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

They'll be able to look at your Account and see that you haven't been using Data previously. They should be able to reimburse you the $128.

They can also deactivate Data usage on your Account if it hasn't already been done, so you don't get charged in the future.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
lvx
Level 2: Rookie

Re: mobile data

Thanks

I will see what happens when I contact them cheers

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