Services

Services [KB]

cancel

Price Changes to Some of Our Consumer Mobile Post Paid Plans

What is changing?

From 14 April 2019, we’re increasing the monthly charge on some of our mobile plans, and adding data allowances.

 

 

Mobile plans

Current Monthly Charge (GST Inc)

Monthly Charge

from 14 April 2019

Mobile Accelerate BYO Plan $45

$45.00

$49.00

 

How does this affect me?

The only change is that your monthly charge is increasing, and you’ll get the data allowance outlined in your notification SMS. Everything else stays the same.

 

Because you’ve been on your plan for more than 24 months, there is no early termination charge to pay if you choose not to stay with us. The only exception is if you are still paying off a mobile handset, in which case, if you decide to leave, you have to pay out any remaining charges. Check your contract status here.

 

Please contact us on 1800 637 752 if you would like to speak with a Customer Service Consultant to discuss your options.

 

What alternative mobile plans do you offer?

For more information on our current mobile plans, visit our online store or your nearest Telstra Store.

 

 

Additional FAQ’s:

 

When will the price changes happen?

All price changes take effect from 14 April 2019.

How do I know what plan I’m on?

Just check your most recent Telstra bill. The name of the plan will be listed against each service.

What are my options if I don’t want to pay these new charges?

We have other great plans that may suit your needs and help ensure you get the best value. For more information on our current mobile plans, visit our online store or your nearest Telstra Store.

Because you’ve been on your plan for more than 24 months, there is no early termination charge to pay if you choose not to stay with us.  The only exception is if you are still paying off a mobile handset, in which case, if you decide to leave, you have to pay out any remaining charges.

 

My SMS refers to bonus data – what does this mean?

This means that you will be given extra data for your mobile service, at no charge, to enjoy on Australia’s best mobile network. To learn more on how to manage your data see here.

I would like to know more – who can I talk to?
Chat now, call 1800 637 752 or visit us in store if you’d like to speak to one of our consultants about these changes.

Want to know more about plans?

Click below for more information on:

Mobile phone plans

SIM only plans

Version history
Revision #:
2 of 2
Last update:
March
Updated by:
 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now