Price Changes to some of our Consumer Mobile Plans
What is changing?
From 18 August 2019, we’re increasing the monthly charge on some of our mobile plans, and/or adding new call, SMS or data allowances.
How does this affect me?
The only change is that your monthly charge is increasing as outlined in your notification communications, and you’ll get the new call, SMS and/or data allowance outlined in your notification SMS. Everything else stays the same.
Because you’ve been on your plan for more than 24 months, there is no early termination charge to pay if you choose not to stay with us. The only exception is if you are still paying off a mobile handset, in which case, if you decide to leave, you have to pay out any remaining charges. Check your contract status here.
Please contact us on 13 22 00 if you would like to speak with a Customer Service Consultant to discuss your options.
All price changes take effect from 18 August 2019.
How do I know what plan I’m on?
Just check your notification message and your most recent Telstra bill. The name of the plan will be listed against each service.
What are my options if I don’t want to pay these new charges?
We have other great plans that may suit your needs and help ensure you get the best value. For more information on our current mobile plans, visit our online store or your nearest Telstra Store.
Because you’ve been on your plan for more than 24 months, there is no early termination charge to pay if you choose not to stay with us. The only exception is if you are still paying off a mobile handset, in which case, if you decide to leave, you have to pay out any remaining charges.
My notification refers to bonus data – what does this mean?
This means that you will be given extra data for your mobile service, at no charge, to enjoy on Australia’s best mobile network as long as you stay on your current plan. To learn more on how to manage your data see here.
My notification refers to unlimited calls to standard Australian numbers - what does this mean?
This means that you are able to make unlimited calls, at no charge, to the following numbers within Australia:
Local and STD calls to a landline
Australian Mobile phones
Most 11xx, 12xx, 13xx and 1800 numbers
What type of calls are not covered by unlimited calls to Standard Australian numbers?
Calls that are not covered by unlimited calls and will incur a charge include:
Calls whilst overseas
Calls, SMS or MMS to international numbers
Premium numbers (eg. 19xx numbers)
1234, 12455, 12456 or other content charges (including third party charges)
Most operator assisted calls, and information calls
Any other calls determined by us not to be eligible calls
I would like to know more – who can I talk to? Contact us now, call 13 22 00 or visit us in store if you’d like to speak to one of our consultants about these changes.