CrowdSupport Wiki

Small Business


Get Started: Microsoft Exchange & Outlook for end-users

If you've purchased a Office 365 plan that includes a subscription to both Microsoft Exchange and Office 365 ProPlus, or you've got them as standalones - you can connect the two together and create an easy to use seemless experience on your compatible devices! 



What's Outlook?

Microsoft Outlook organises your emails, calendars, contacts, tasks, and to-do lists, all in one place. It all starts with your email account. From there you can start working with emails, turning them into tasks or appointments, and storing the people you interact with in your contacts, so you never have to remember an email address or phone number. 



Basics 101 for Outlook

Let’s take a quick walk-through of those basic steps.


1. Get Outlook onto your computer (applicable only for Office 365 Proplus or Office 365 plans that include Office 365 ProPlus)

The first step is installing Outlook onto your computer or device. Login to your Office 365/Microsoft Online account here, then navigate to the top right-hand corner and click on o3651.JPG then Office 365 Setting then Software. You'll see the install button to install the latest version of Office to your device. 


2. Set up an email account

Now you can set up your account. After that, you’ll be ready to start receiving and sending email, use the calendar, create contacts, and work with tasks.


Setup gets taken care of automatically if you used an earlier version of Outlook on the same computer. If you didn’t, the Auto Account Setup will start the first time you start Outlook and step you through the process.


It’ll ask for your name, email address, and a password. Enter in your Office 365 login or your Microsoft Exchange Online login details. That’s usually enough, but if automatic setup fails, Outlook will ask for a few more pieces of information, such as your mail server name. Best chat to your administrator. 


add account


3. Create an email message

4. Reply to or forward an email message

5. Attach a file, message, contact, or task to an email message

6. Open attachments

7. Save attachments

8. Create and add an email message signature

9. Schedule an appointment

10. Schedule a meeting with other people

11. Add a contact

12. Create a task

13. Print items in Outlook


You can also download and print out the Outlook quick reference guide here.




Stumbled across this page and want to know more about Microsoft Exchange or Outlook as part of Office 365 ProPlus?

You can buy Microsoft Exchange Online and Microsoft Office 365 ProPlus as part of an Office 365 suite for businesses or enterprises; or as standalone plans from Telstra, or you can try out the Office 365 Selector Tool to see what best fits your business.


Version history
Revision #:
5 of 5
Last update:
November 2017
Updated by:

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now