How do I forward calls on my mobile?

What is call forwarding? 

Call forwarding is a feature on your phone that allows you to forward or redirect incoming calls to a number of your choice.  

Call forwarding is included in all plans with unlimited call allowance.

Types of call forwardings

Call Forward All Calls Unconditional

Forwards calls to another number immediately. 

Dial pad and SMS option.

Call Forward No Answer

Forwards calls if you don't answer within 15 seconds. 

Dial pad option.

Call Forward Unreachable

Forwards calls if your phone is switched off or out of network coverage.   

Dial pad option.

Call Forward Busy

Forwards calls when you are already on a call.

Dial pad option.

How do I set up call forwarding?

Many mobile phone handsets allow you to set and remove call forwarding using your dial pad menu.  We recommend using manual call forwarding codes to make sure it’s updated correctly. Alternatively for Unconditional Call Forwarding you can send an SMS to 144. See the options below.

Dial Pad:

  1. Open the dial pad

    Open the dial pad on your mobile phone, as if you are making a phone call.

  2. Enter the code sequence

    For example, to turn on call forwarding, press ** forwarding code * (phone number to forward calls to, including area code) *10#
    View call forwarding codes

  3. Send

    Then press send, or the phone icon, as if you are making a call.

To turn on call forwarding

  1. Open the dial pad
  2. Enter ** Forwarding code * Phone number (including area code) * 10 #
  3. Press Call/Send
For example, to forward All Calls Unconditional, enter **21*(phone number to forward calls to, including area code)*10# then press Send.

To turn off call forwarding

  1. Open the dial pad
  2. Enter ## Forwarding code #
  3. Press Call/Send
For example, to deactivate Call Forward Busy, enter ##67# and press  Send.

To check call forward status

  1. Open the dial pad
  2. Enter  *# Forwarding code # 
  3. Press Call/Send
For example, to check the on/off status of Call Forward No Answer, enter *#61# and press Send.

SMS to 144:

Send an SMS to the number 144 with below words to turn the Call Forward Unconditional On/Off.

Request SMS contents Expected Responses
Turn On Call Forwarding Unconditional

CFU ON phone number

Eg. CFU ON 0400123456                                                           

  1. Please wait while we action your request.

  2. CFU to ‘nominated number’ is enabled.
Turn Off Call Forwarding Unconditional CFU OFF

  1. Please wait while we action your request.

  2. CFU is disabled.
Check The Current Call Forwarding Unconditional Status CFU Status

  1. CFU to ‘nominated number’ is enabled. (eg. CFU to 101 is enabled)  .

  2. CFU is disabled.  

What are the call forwarding codes and settings?

Call forwarding types and codes 

Forwarding type Forwarding code
Call Forward All Calls Unconditional 21
Call Forward No Answer 61
Call Forward Unreachable 62
Call Forward Busy 67

 

Call forward settings and code sequences

Setting Code sequence
Turn on call forwarding ** Forwarding code * Phone number (including area code) * 10 #
Turn off call forwarding ## Forwarding code #
Check call forwarding status  *# Forwarding code # 

Other call settings

Restore call forwarding to Messagebank

To restore all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank, 

  1. Enter **004*101# from your Telstra mobile
  2. Press Call/Send

Remove call forwarding to Messagebank

To remove all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank

  1. Enter ##004# from your Telstra mobile
  2. Press Call/Send

Good to know:

Both of these actions will set the default ring time of 15 seconds. 

The default time before an unanswered call diverts to another number on Call Forward No Answer is 15 seconds.   

You can change this to any duration between 15 to 30 seconds, in 5 second increments. 

  1. On your Telstra mobile, dial ** 61 * 101 ** (number of seconds required - 15, 20, 25 or 30) #
  2. Press Call/Send  

Message2Txt® converts a 10-second voice message into an SMS and is activated by default on your Telstra mobile service.

If you activate MessageBank® then Message2Txt® will be turned off until you deactivate MessageBank® again.

To turn Message2Txt 'off' or 'on', send an SMS to 144 with the following text:

Text Action
DCF On Turns on the diversion to Message2Txt
DCF Off Turns off the diversion to Message2Txt
DCF Status

Will display the current status of Message2Txt

Important:

MessageBank and Message2Txt both need to be ‘off’ for your phone to have no voicemail service.

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