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510
Level 1: Cadet

I ordered A prepaid mobile phone last week and received a receipt but no sign of any delivery or tracking  

PerthPhil
Level 4: Private Eye

Some 12 months ago, a colleague and friend departed and moved his mobile (in the company name) to another entity.  Last month, during an attempt to resolve some unrelated billing issues, I discovered that I can still see all of his current and histor ...

indOOn
Level 1: Cadet

We took over my parents business approximately 2 years ago and changed business names. We had been having issues with another company interstate with a similar name, but different ABN. These companies were not related, but we would regularly receive ...

firewight
Level 2: Rookie

Hi all, in desperation I have come here to ask for help, I have been bounced around to 6 different Telstra departments and a dozen different people, nobody seems to have ANY clue what is going in. Its completely infuriating... So to the problem. We h ...

Tinil
Level 1: Cadet

Hi is there a way we can update the users contact list when we have a new employee starting or when someone leaves the company?The details are updated in enterprise directory but the contact list stays same even when a user have left the company.Plea ...

Deathballz13
Level 1: Cadet

So on Friday I answer the phone call to Telstra to sign up for a mobile plan and office I have received the office package today I got an email saying my mobile order has been cancelled with no explanation of why just a number to call

Tinil
Level 1: Cadet

Hi, I got TOTI at work using Business connect app in windows to make calls. I have a Polycom vvx411 connected. Is there a setting i can make so that when i make calls on Business connect App, it goes through the Polycom handset. At the moment i have ...

Blaggsy
Level 2: Rookie

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

Tech01
Level 2: Rookie

Hi,  I would like our Business Connect PC app work over any internet connection, not just our corporate Telstra network, are there such tags to update the server the app uses to sign in to use a public facing server?We currently use Business Connect ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Login as admin   Select announcement repository     Select add and upload the MoH file and name it                     Then Click on services in the left hand menu – then music on hold                                           Select Group in the M ...

Blaggsy
Level 2: Rookie

Hi we currently use tipt with business connect. Can someone tell me the advantage of liberate over business connect and is this something we need to pay extra for? thanks

billingissue
Level 3: Gumshoe

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Genealogist
Level 2: Rookie

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

billingissue
Level 3: Gumshoe

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

Tinil
Level 1: Cadet

Hi is there a way we can update the users contact list when we have a new employee starting or when someone leaves the company?The details are updated in enterprise directory but the contact list stays same even when a user have left the company.Plea ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate   UPDATED - Note: One Access 24 port IAD - not supported over the internet

Mustang66girl
Level 1: Cadet

Do I need to plug all T48 phones into a seperate sockets - or just one and the others are connected via wifi ? We are looking at increasing staff to take calls we will also adding a second phone line .  We have NBN ( fibre ) and DOT . 

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

Ravikp
Level 1: Cadet

I have multiple V7610 modems in 5 different locations with NBN. Im trying to do RDP in first place.I did same configs in all the location likeallowing a port through Windows Firewall, ( 3389 tcp port) Allowing remote desktop connection,Port forwardin ...

prchappie
Level 3: Gumshoe

29/4/19 Telstra started upgrades to Port Arthur 7182 tower. Been dealing with tech support with out any success. Tested tower and all is okay!! As property is 100km away I have had a couple of trips to no avail. I am currently there now and rebooted ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

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