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Level 1: Cadet

How do I know a call from Telstra is genuine?

How do I know a call from Telstra is genuine?

I was expecting a call. However the call came from a private number and I was immediately asked to provide my full name and date of birth, then later my home address. I presume this is to allow Telstra to authenticate me, but it's left me wondering how I can authenticate that the call is genuine?

I looked on the Telstra website for what security challenge I am to expect from a Telstra employee but I can't find it.

In my opinion it is a problematic practice as it gets people used to giving out identifying information to any caller. And if I just hang up, then I may have missed out on a relevant or even an important call from Telstra.

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: How do I know a call from Telstra is genuine?

There is no real test that they can use to prove that they are who they say they are (short of something being implemented through the 24x7 app - hint hint Telstra).

You could always give them the wrong birthdate and see if they pick you up on it.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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