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I was expecting a call. However the call came from a private number and I was immediately asked to provide my full name and date of birth, then later my home address. I presume this is to allow Telstra to authenticate me, but it's left me wondering how I can authenticate that the call is genuine?
I looked on the Telstra website for what security challenge I am to expect from a Telstra employee but I can't find it.
In my opinion it is a problematic practice as it gets people used to giving out identifying information to any caller. And if I just hang up, then I may have missed out on a relevant or even an important call from Telstra.