Moderator
Moderator

How the ‘Accepted Solutions’ Feature Helps CrowdSupport

How the ‘Accepted Solutions’ Feature Helps CrowdSupport

 

The 'Accepted Solutions' feature helps the CrowdSupport Community by identifying content that solves users’ problems and makes interesting material more prominent and easy to access.


CrowdSupport members who post a question can designate one of the replies as an 'Accepted Solution'. Once a solution is accepted, the original message is marked as solved and the reply is marked as a solution. An icon on the question takes users directly to the solution.


If the original poster who asked the question sees an even better solution, they can designate another message as the solution. Users who post the answers to their own questions can mark those answers as accepted.

 

The 'Accepted Solutions' feature appears under the 'Options Menu'

As 2.JPG

 

Once a response is marked as an 'Accepted Solution', it will look like this in the thread:

 

Telstra AS two.JPG

 

Once you click on the post, you can then you can scroll down to the solution:

 

Telstra AS 3.JPG

 

 

Should more than one solution be provided, the original poster can accept more than one solution: 

 

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The original poster can also revoke an accepted solution:

 

Telstra AS 7.JPG

 

 

We hope this explanation of the Accepted Solutions will encourage CrowdSupport Community members to use it once their question has been answered to their satisfaction.

 

 

 

 

 

________________________________
Need help? Check out our Community Wiki or Support Portal
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Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out



All moderation actions are supported by the CrowdSupport Community Guidelines

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2 REPLIES 2
Toolusergirl
Level 1: Cadet

Re: How the ‘Accepted Solutions’ Feature Helps CrowdSupport

I was missing calls & needed to increase my 3 mobile rings default setting before it went to messagebank and I found the simple answer to this annoying problem on CrowdSupport  so well done Crowdsupport!  I will use it again as it saves Telstra and me both, valuable time. Cheers.

Highlighted
Moderator
Moderator

Re: How the ‘Accepted Solutions’ Feature Helps CrowdSupport

@Toolusergirl   Thanks for the feedback, glad the Community was able to assit!

 

Happy Easter

Deanna 

________________________________
Need help? Check out our Community Wiki or Support Portal
Looking for a new mobile? Order online today.
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out



All moderation actions are supported by the CrowdSupport Community Guidelines

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