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davd
Level 1: Cadet

Re: Phone Scam?

It gets worse...

The phone scammer called while I was out and wife let them into the computer via "Team Viewer".

After taking control of your computer they active a generally unused Windows program "SysKey" that locks access to the computer unless you have the correct code for the "Startup Password". They then hold your computer to ransom and if you dont pay (like we didn't) you are left with an unusable computer. Apparently there is no way around this program except reinstallation of Windows files.

I am not sure what to do now. If the scammers call back should we pay the ransom to get access back to our computer? Does anyone have experience of the scammers actually restoring access to your computer if you pay the ransom?

Level 23: Superhero

Re: Phone Scam?

Hi Dav, dear me, bet you and the wife are on first name terms at the moment ... Smiley Mad

 

All may not be lost, the federal Government Stay Smart on line service put out a bulliten yesterday about your problem, which is commonly known as Cryptolocker or ransomware.

 

Take a look at the details they sent out

 

View Online

 

 

 

7 August 2014

Good news! Cryptolocker malware unlocker available to free your files

 

Over the past year Stay Smart Online has issued many warnings about Cryptolocker, a type of malware causing irreparable loss of data to many people and businesses across Australia. Cryptolocker is a particularly nasty type of ransomware that criminals have used to encrypt files on a victim’s computer before demanding a ransom for the encryption key to unlock the files.  Without the key, the encryption renders the victim’s files useless so many people lost files or paid the ransom. Two security firms, Fireeye and Fox IT have partnered to provide a solution which may help many people. The website Decrypt Cryptolocker can now be used to try and unlock files encrypted by the Cryptolocker malware. Use of the Decrypt Cryptolocker service is free and simply requires you to upload a sample encrypted file to the website.  If the website is able to decrypt your files, you can then download its recovery program and receive the unlocking master key by email. Please note that this tool may not be able to decrypt some affected files. To avoid Cryptolocker and other ransomware you should continue the strong security practices we have recommended previously.

 

 

 

 

 

 

More information  

 

 

Decrypt Cryptolocker’s information page, including instructions for using Decrypt Cryptolocker. Read Stay Smart Online’s previous Alerts about Cryptolocker and the fake bill spam that was also linked to Cryptolocker malware. Stay Smart Online advice about setting and using security software.The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.  

 

 Sig 2

 

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NB: I am NOT a Telstra employee, just another customer like you.
Tennisball
Level 2: Rookie

Re: Phone Scam?

Its 12.45pm Monday 11/08/2014, received call from, sounded Indian, saying he was calling from Telstra, SCAM, SCAM SCAM written all over it. On my phone the sender number came up 23 7968 2494 (overseas call)

Anyway, let the guy have his 1 minute, then gave my appropriate response, F### O##, Your the Hacker and your the scam.WE parted freinds, and hope to never hear from him again.TELSTRA why dont you take action on these people, I have provided you above with their phone number for ID ?

Ken471
Level 1: Cadet

Re: Phone Scam?

In the last 24 hours I've had 2 calls from "India" telling me i have been downloading virus and for me to go to my pc and let them fix it for me. I asked them what system I was using and they came up with incorrect winows version. I asked them for his number and he gave me Telstra's phone number. I told them I was going to report them and then hung up

Ken

shay-marie
Level 1: Cadet

Re: Phone Scam?

just had someone call now saying they are calling from south melbourne , so annoying arguring with me that they are legit .. ppfftt

 

dcas
Level 1: Cadet

Re: Phone Scam?

Have had this call at least 10 times in the last 2 weeks Reported it to Telstra after telling them I would phone them back on (03) 901 60283  they gave me a false telstra techniian IID Russell521 DIS. I finally lost it last night and gave them a rather colourful earful they called back about 10 minutes later and my husband answered that time, again they got a mouthful of abuse. Today I have had about 10 calls all saying private the first call gave me the speal again I told them what to do with themselves since I have had about 10 calls all saying private when i answer i get silence then a recorded message saying goodbye and a loud squell so I think I have annoyed them. Thing is I have to answer the phone as quite a few people we know have silent numbers so its very annoying

PeteFZ
Level 1: Cadet

Re: Phone Scam?

Hi,

 

I've been having this scam call quite a bit lately. I am not even a Telstra customer, but that does not deter them - apparently all Internet connections go through the Telstra "mother server"!

 

I played along with the last guy who transferred me to his supervisor when I told him that I don't have a Windows key. The supervisor claimed to be Dr Sheldon Cooper no less! He did not seem to bat an eyelid when I told him I am Dr Raj Koothrapali Smiley Happy

 

After about 45 minutes of playing dumb, he finally lost it when I asked for his phone number. He was getting quite irate and wanted to know why I wanted his number. I said I might need to call him back. I asked a couple of times before he replied: "go f*ck yourself" and hung up.

 

These b@st@rds scammed my 73 year old mother out of about $300 dollars a while ago. I feel like I got partial revenge. I hope they call back again - that was fun Smiley Happy

 

Pete

PingerPete
Level 2: Rookie

Re: Phone Scam?

I actually quite enjoy the calls they give me. Today I recieved a call from someone claiming to be from Telstra 'Technnical Services", the person sounded like an asian lady. Anyhow, this was the second time I had received this call, almost being tricked into the scam a few months back, only realising it was a scam when they didn't give me a number or full name.

 

Anyway, the lady begins to explain that it is urgent and that my computer is causing a huge virus problem with the Telstra network. She then tells me to go to the computer, of which I purposely spent five minutes pretending to reach. When I tell her I am ready, I gave her a sense of fear/panic, constantly stating I was scared and sorry, and I didn't mean to do any of this. She tells me then to press the windows key + R. I tell her that the run box has appeared. The lady then began to tell me to type something in, but I told her something popped up in the run box. She asked me to read it to her, and I said: "The box says... Please get F*** you pathetic scammer blah blah blah". She then replied angrily shouting at me saying F*** your mother and your sister in some pissed off asian accent. I started laughing on th phone and she hung up.

 

But that wasn't the only call, literally 45 minutes later, another person (indian accent) claiming they were from Telstra. I decided to go for a more direct approach because I was sick of the calls; two in the span of an hour. I put on the accent of an african american, he then told me to do the same procedure on my computer again. I told him I didn't have a computer as I live in LA and I cant afford one. The man begins to argue saying he is calling to Australia to which I replied: "Look N**** you got the wrong number, imma contact the feds on your a**.", next thing I hear is the disconnect tone. Waiting for my next call with these little s****.

Level 22: Superhuman

Re: Phone Scam?

LOL PingerPete,

 

a man after my own heart.

 

My favourite tactic , if I have the time is to keep them on line for as long as I can then spring it on them.

 

I have a virtual machine I can let them access. One time I let them on, and after they had messed around, I shut it down, and told them the computer had blown up when they did their last action, and smoke was coming out of the motherboard, and was going to sue.

 

 

 

Huge fun.

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


PingerPete
Level 2: Rookie

Re: Phone Scam?

Thats great Wanglese haha. How does the virtual machine work though? Do they still get access to your computer, or only the virtual machine your running? And can they only touch whats in the virtual machine?

 

I'm sure anyone that has recieved these calls has had a little game of 'waste the time of the scammer' and slow down and dely another victims they may fish.

Level 22: Superhuman

Re: Phone Scam?

@PingerPete 

 

I use Oracle Virtual Box (free), and nope, they only get access to the virtual machine I install in that.

 

https://www.virtualbox.org/

 

You just have to initiate thier session to THAT machine, not the host you are running virtual box on, and also make sure it's in a different workgroup/network than the host.

 

Literally, they CANNOT get out of that environment, but they have no idea that they have been "sandboxed"..

 

I was seriously thinking of installing an old version of OS/2 on it, or a Linux.  Then let them mess around in that.

 

Most of them won't have ever seen OS/2

 

 

 

__________________

If I've helped in some way, a Kudos would be appreciated.
Any opinions I express or advice I give are purely my own, and don't represent Telstra.


PingerPete
Level 2: Rookie

Re: Phone Scam?

@Wanglese 

 

Thats classic haha. I'll also be sure to try the virtual machine method, and see if I can't have a little fun with them that way, thanks for the info.

Elisabeth
Level 4: Private Eye

Re: Phone Scam?

If I set up a second account on my computer could I use that for these idiots? Would it work?

I'm now getting phone Indian phone calls about 2 hours after I get an email notification from a Rep in the Philippine customer call centre.



I like people. I really like people, on a barbecue with salad on the side.
I pose more questions than I answer.
I'm an Internet ferret.

Danly
Level 11: Detective

Relentless Persistent Overseas Scam Calls

How can I stop these Indian Con artists from calling my landline up to 12 times per day, everyday.

 

They are harassing me relentlessly, just ringing for the sake of it now and hanging up without saying a word.

 

I bet if I started doing the very same thing to someone before too long I would have an AVO served upon me.

 

So what makes these dirty little cockroaches untouchable from prosecution and able to do whatever they please?

 

WTF?

Danly
Level 11: Detective

Re: Relentless Persistent Overseas Scam Calls

Well it has been more than 12 times today that's for sure. It would have to be on the closer side of 20 calls from these maggots within the space of 12 hours. 

 

As for getting a silent number as the only apparent solution, this will not work for me. I need my number to be listed for certain reasons I shall not disclose. 

 

Because of these low life scums I now have to have all of my handsets and THubs on silent as to avoid going insane with the constant, relentless ringing, day in day out.

 

I am surprised that Telstra hasn't used all available resources to protect their customers from this constant harassment.

 

Or is it happening from within the ranks? Or disgruntled ex-Telstra representatives from India?

 

How much longer will this persist? Forever?

Danly
Level 11: Detective

Re: Relentless Persistent Overseas Scam Calls

Also, I firmly disagree with my original post being moved to the "Social/Off-Topic" section.

 

It is far from a social topic and it most certainly is not "Off-Topic".

 

I can see the reasoning behind this - there are numerous posts from Telstra customers regarding persistent scam calls from Indians. And moving these voices of concern and frustration into the darkest corner of CrowdSupport keeps this ongoing and apparently unfixable debacle from highlighting Telstras inability to come up with a solution.

 

Well all I can do from here on in is post a new reply in this thread every single time these scammers ring my phone.

 

So at least this way this particular thread will remain at the top of the page, albeit in this dark little corner of the forum.

CBSydney
Level 1: Cadet

Re: Phone Scam?

oh no, I just had the same call but i confirmed my CLSID number to them.  feel so dumb and worried now.  is there anything I can do? 


@lynnek wrote:

Is anyone else getting phone calls from someone with a foreign accent, very hard to understand claiming to be from Telstra who say that you have been downloading unsolicited content and porn on your computer and want you to go to your computer and do things?



@lynnek wrote:

Is anyone else getting phone calls from someone with a foreign accent, very hard to understand claiming to be from Telstra who say that you have been downloading unsolicited content and porn on your computer and want you to go to your computer and do things?




Danly
Level 11: Detective

Re: Phone Scam?

I like how this thread has been marked as solved when in fact that couldnt be further from the truth. Playing games with them, abusing them, ignoring them etc only makes them ring more and with more attitude!

Kylway
Level 1: Cadet

Re: Phone Scam?

I have only had my home phone and internet connected for 2 weeks. Since day 1 I have been recieving up to 10 calls a day from someone claiming to be from telstra. I am soooo sick of it. I have only given my phone number to 5 family members so I know everytime my phone rings it is a scammer. I have tried to be nice and ask them not to call anymore. I have told them I know they are scammers and I will not turn my computer on, I have also blown a whistle into the phone but they just keep ringing. I have listed my number with the do not call register. What else can I do. It is really getting me down.

frank101
Level 2: Rookie

Re: Phone Scam?

I got the same type of phone call as well, I tell them I havent got the time right now and call Telstra as soon as possible.

 

The best way to deal with these people is to call Telstra and tell them about it as they can do a trace and see where the call originated from and hopefully stop them from doing it,,it's the best thing to do, report it because it tells Telstra how important it is and can make attending to those people faster and stop the scammer.

 

Nothing stops scammers better than the general population knowing that it's happening and the ways to deal with it so the scammers don't keep trying it making the scam useless to them.

 

I even turn off my modem for 10 minutes to half an hour or longer to try and get a new IP address, just incase they are trying to do a DOS or some other kind of attack to make it seem like ther call has relevance.

frank101
Level 2: Rookie

Re: Phone Scam?

Yep same thing, I called them liars and said they were B-Sh''ing and they got angy and started to say they were offended and going to send the police, and then they gave my old address to where I used to live, I told them to go ahead send the cops.

If they really were Telstra they would have known my address all they could do was qoute the old address and post code and phon number.

phonetrouble
Level 1: Cadet

Re: Phone Scam?

disconnect your phone,connect to fax only,when their systems recognise your number as fax they delete from their system.I had persistent calls from 'Gophone" and stopped for good after I tried this.I left fax connected for 24 hours.
townsend_1986
Level 1: Cadet

Re: Phone Scam?

i had the same thing i led them on for an hour nearly because of repeated calls everyday and they said they would send someone to my house aswell. And shut off my internet, after he got frustrated. DONT GET SCAMMED Smiley Happy

gene71632
Level 3: Gumshoe

Re: Phone Scam?

Just now, I too had an Indian person claiming he was from Telstra and wanting to disconnect my internet in the next two hours.  He's given me his details as Telstra Employee (calling himself Mark Ray, Employee ID D650120, Tel to Telstra is 02 80910 913). He wanted me to on my computer and show me where the problem can be found. I knew he was a scam and hung up.

 

Telstra service numbers always starts with 13.

janieo
Level 1: Cadet

Re: Phone Scam?

I have had TWO scam calls from phone number (02) 434 919 85 in the past month. The first one wanted to take control of my Mac advising me I had a problem (I actually did at the time). He then asked for $5 and my bank account details for a lifetime warranty to get fixes for my service; this is when I woke up to the scam. I refused to give them to him and he hung up on me after abusing me. The second time I received this call I simply said do you want $5 from me, and he immediately hung up on me. I don't understand why this  phone number can continue to operate?

andy123456
Level 1: Cadet

Re: Phone Scam?

They aren't really from that number. They use Pcs from OS to call and program the number to appear as their calling no.  Biggest scammers are from Nigeria, India, Afghanistan, Pakistan and Bahrain.  You can call Telstra and have all calls barred that originate from these countries. It works.

suvette
Level 1: Cadet

scammers

 

Yes Lynnek, i too have been getting those annoying scammers pretending to be telstra tech worker, they always ring around 5pm-6pm.  I have recorded them and then report them to scamwatch.  

Once i got so fed, that I told them that i don't even have a computer.....there was a long silence after that and of course they hung up.  

I've noticed it's getting more frequent though. GrrrrrSmiley Frustrated

suvette
Level 1: Cadet

Re: Phone Scam?

I like that one and i'm going to use it next time a scammer calles me preteding to be telstra.  I usually do play dumb but your responses were funny. Cheers

Highlighted
plemmo19
Level 1: Cadet

Re: Phone Scam?

First time poster needing some technical advice re someone trying to scam my parents yesterday.

The initial call was from someone saying they were with the W.A police and had arrested someone with my mum's credit card on them blah blah blah and advised her to ring the number on the back of her card.

Before she could make the call they immediately rang back giving his "police number" and told her to make sure she was using a land line to call the credit card company.

She rang the number on the card, a woman answered and directed her to the "fraud section". I wont bore you with the rest of the details but it clearly was not the credit card company on the other end!

My question is- if a scammer rings you and then doesn't hang up and you dial in another number are you still connected to the original caller?? It is the only way I can think of that this would happen.

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