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AFLW Official App FAQ's

 What is the AFLW app?

The AFLW app is the Official App of the 2018 NAB AFLW Women's Competition. All users have access to features including live streaming of every match of the 2018 NAB AFL Women's Competition and on-demand full match replays, as well as match highlights, live scores and stats, player profiles and more. All Telstra mobile customers have data-free video streaming.

 

Am I eligible?

Any mobile users (Telstra or non-Telstra customers) can download the AFLW App from Google Play or the App Store and watch all games live.

 

How do I download the AFLW app?

  • Download the 2018 AFLW Official app from the App Store or Google Play. Data fees apply to download the app.
  • Start watching!

Will the AFLW be data-free on the Telstra Mobile network?

Telstra mobile customers (mobile, mobile broadband and pre-paid $30 + recharges) will have data-free video streaming.

 

Do I need a subscription/account to watch AFLW games?

The AFLW app is available for all users

 

Can we watch every match live using the AFLW App?

Yes, every game can be streamed live

 

Where can I go for support?

www.afl.com.au/crowdsupport

 

Can I use this if I am not a Telstra customer?

Yes, all users can access this App.

 

What devices are supported on the AFLW App?

iOS and Android compatible devices.

 

Do I pay for data used in the App?

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra users in respect of supported devices.

Video data usage is only unmetered for the following Telstra services:

Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)

 

Can I output the live stream to a TV via Dongle/Chromecast/HDMI/Apple TV?

Under our digital rights agreement with the Australian Football League, broadcasts are restricted to the screen devices upon which they are sold (ie: iOS and Android smartphones and iOS and Android tablets) and current screen size.

 

Why doesn’t the Live stream/replay video resize to the full size of my screen?

The AFLW Official App streams vision produced by major broadcasters, currently filmed in 16:9 ratio. This may appear full screen on your device or may cause black borders at the top and bottom of your screen.

 

Why is there a delay between the live game and the AFLW ‘live’ coverage on my handset?

Live match videos in the AFLW Official App is delivered in an adaptive bit-rate format, where the best quality stream is made available to your device based on the bandwidth availability at your current location.

 

If you experience deteriorating stream quality, an audio only feed or intermittent buffering/loading while watching a live match, please move to a location with better mobile network coverage or connect your device to a WiFi network with broadband connectivity that is uncongested.

 

Why does my video appear to be: Stalling; Blurry; Buffering; on audio only with no vision?

Live match videos in the AFLW Official App is delivered in an adaptive bit-rate format, where the best quality stream is made available to your device based on the bandwidth availability at your current location.

 

If you experience deteriorating stream quality, an audio only feed or intermittent buffering/loading while watching a live match, please move to a location with better mobile network coverage or connect your device to a WiFi network with broadband connectivity that is uncongested.

 

When can I watch the Match Replay video for a game that I have missed?

All match replays will be made available from the Videos section no earlier than 12 hours after the match has completed.

 

Why am I required to update my app to the latest version before I use it?

Mandatory updates are required in order to ensure that all our users can benefit from all the new features and bug fixes to enhance the overall user experience.

Version history
Revision #:
1 of 1
Last update:
January 2018
Updated by:
 

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