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Unsubscribe from My Football Live Pass

How do I unsubscribe from My Football Live Pass?

If charged to a Credit Card, it will be listed as below:

GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via App Store

iOS Users with an In-App subscription go to: http://support.apple.com/kb/ht4098

Android Users with an In-App subscription go to: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2583485

 

NOTE: You will have access to My Football Live Pass content until the end of the period you have paid for (e.g. end of the week). At the end of the subscription period you can still keep using all the free content Telstra provides via the My Football Live App, but you won't be able to view any live matches or any other premium content.

 

I’ve recently transferred by mobile service to Telstra and am eligible for a free Live Pass, do I have to cancel my subscription?

Yes, you will need to cancel your subscription through the App Store or Google Play 

 

In-App Subscriptions (App Store and Google Play)

If I unsubscribe from the App Store or Google Play, what happens then?

You can continue accessing all the My Football Live Official App content available via your subscription until the end of the subscription period.

At the end of the relevant subscription period you can still keep accessing the free content Telstra provides via the My Football Live Official App, but you won't be able to view any live matches or any other premium content, unless you resubscribe.

 

What happens if I purchase an Annual In-App Subscription in July?

The Annual Pass In-App Subscription gives you 365 days access to My Football Live subscription content. This means that if you purchase mid-season you'll get access into the next season (eg: July 21, 2018 to June 21, 2019).

 

How does the In-App Weekly and Monthly subscription work?

With the weekly and monthly subscription you can watch ALL Hyundai A-League games live and access other In-App premium content (starting on the day you subscribe).


Can I get a refund if I don't like my In-App subscription?

Apple App Store Refunds:

In App Store request a refund by clicking the “Report a problem” next to the app name in your purchase history.

 

Google Refunds:

Contact Google Support: https://support.google.com/googleplay/contact/play_request_refund_apps?rd=1 

Version history
Revision #:
6 of 6
Last update:
July
Updated by:
 

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