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  • AFL
  • Netball
  • NRL
Level 1: Cadet

I've read the process through these help pages many times, but it simply doesn't work. As my credit card is billed from 'Telstra Applications Melbourne AU', the account is through the AFL web site, not an app. I have two email addresses registered at ...

Level 1: Cadet

Hi,I changed credit cards early last year - April. This was in an effort to stop what I thought were suspicious debits from telstra. I have been subsequently debited since may of 2016 by telstra for an apparent live pass which I didn't have. I cancel ...

Level 3: Gumshoe

I applied. Got knocked back. No reason given. I meet every criteria. Going to ombudsman.

Level 1: Cadet

I have been a telstra customer for years and I've just discovered I am being charged a $14.99 monthly subscription for the Telstra Live App. Can someone please contact me immediately !!!!!

Community Manager JesseS Community Manager
Community Manager

From January 15, 2018 the AFL Live Official app will no longer be available on the Windows Phone platform.  To see all the latest AFL news, please visit or download the iOS/Android AFL Live Official app on your mobile and tablet to continue l ...

Level 1: Cadet

I have checked my bank account to find that $4.99 has been taken out of my account the last few months for an "AFL Live Pass" as explained by somebody though the help chat. This has now been cancelled however I have been charged the $4.99 at sporadic ...

Level 1: Cadet

I have no issues replying videos on the netball live app until now - when i go to play a video it opens, the seconds go by at the bottom as if playing however no video or sound begins.

I am on an iphone8 trying to use my telstra 4G - again havent ha ...

Level 1: Cadet

When I open the app on my wifi only iPad, I sign in with my Telstra details. Once I’ve signed in successfully I click the button to go back to the netball live app and receive an error “Account error: error loading P1 profile”
So I’m unable to watch t ...

Level 1: Cadet

I’m having issues logging in. When I log in and it returns to the app it says error loading 1p profile.

Level 1: Cadet

Hi. When did the netball live app broadcasting rights change? Last season I watched all of the SSN games from the UK, and watched international games. However I have just tried to watch the quad series game and was told by a Telstra customer service ...

Level 2: Rookie

What time will the replay of last night's game (Game 3)  be uploaded on the Netball Live App? 

Level 1: Cadet

I have logged in and the app recognises my account, congratulates me having taken me back to the app. However when I press watch replay it asks me if I'm a restraining customer.
Please help!

Level 1: Cadet

When I go to the NRL app and select the "Redeem NRL Live Pass Voucher"  it says its not valid. If I go to the NRL Live Pass and try to "Buy or Restore Live Pass" and click continue, I get an error "Account Lookup Failed: 403. The system failed to loo ...

Level 4: Private Eye

Telstra NRL app failing to open on Samsung Galaxy S6 Edge+ (SM-G928i) running Android Nougat 7.0 XSA stock ROM. Asking for update to app. prior to season kickoff, but knowing Telstra's consistent failure to make firmware upgrades for phones available ...

Level 1: Cadet

Hello, I signed up for a NRL live pass during a 7 day free trail period. I cancelled it on the same day. However, money was taken from my account for a number of weeks. I made a complaint through Telstra 2 months ago with reference INT 1-132603915951 ...

Level 1: Cadet

The new nrl app update doesn’t let us access previous seasons match replays

Level 1: Cadet

Inside app when I navigate to manage live pass. I get error "we're having a technical issue try again" trying to cancel. Latest version of the app. Anyone having similar trouble. Help please.

Level 2: Rookie

With the update to the NRL app my Live Pass subscription seems to have disappeared. From memory, it was due to expire in July 2018.

1. Can you please tell me how to reinstate it?
2. Can you please ensure that it's not set to auto-renew.