CrowdSupport®
MLSR
Level 1: Cadet

CONNECTING TELSTRA T-BOX TO THE INTERNET

We can't get an internet connection to our T-Box. We have tried both ethernet & wi-fi, but each time we get an error message which says “Internet connection error. Your T-Box has been successfully connected to your modem / router via ethernet [wi-fi] but we were unable to establish a connection to the internet”. I don’t know why this is as we have a good internet connection which is working fine on all other devices, eg computer, tablet, etc.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: CONNECTING TELSTRA T-BOX TO THE INTERNET

Try disabling LAN IPv6 in the modem and then reconnect the T Box. (Advanced > Local Network)

MLSR
Level 1: Cadet

Re: CONNECTING TELSTRA T-BOX TO THE INTERNET

thanks for your reply.  We have tried that, several times, but still no connection.  Any other help would be much appreciated.  Thanks.

Level 21: Augmented
Level 21: Augmented

Re: CONNECTING TELSTRA T-BOX TO THE INTERNET


@MLSR wrote:

thanks for your reply.  We have tried that, several times, but still no connection.  Any other help would be much appreciated.  Thanks.


@MLSR Just checking, are you really referring to the Tbox or a TelstraTV?

Hot pineapple donut and a cuppa.... Mmmmmm
Level 25: The Singularity
Level 25: The Singularity

Re: CONNECTING TELSTRA T-BOX TO THE INTERNET

Maybe manually setting the network connection details in the TBox.

Pick an IP address that is not in use on your network, and try changing the DNS server address to 8.8.8.8 and 8.8.4.4

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
MLSR
Level 1: Cadet

Re: CONNECTING TELSTRA T-BOX TO THE INTERNET

yes, it is a Telstra T-Box

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now